I have a business account and use C&D. Prior to Covid, I had been dropping off my Click & Drop parcels at the local sub P.O. which is also a busy pharmacy. Being a septuagenarian and in a high risk category, I suspended all despatches for 2 months because I did not want to be exposed to any risk.
Then in May I discovered that RM were establishing Parcel Post Boxes.... https://www.royalmail.com/d8/parcel-post-boxes" onclick="window.open(this.href);return false; and this says it will take C&D parcels. So I started dropping them off there. It is very close to me and is always empty when I drop off at 5:30pm. It gets emptied at 6pm daily. Super invention these boxes!
Four weeks on and I get an aggressive email from RM Revenue Protection implying that I might be consolidating despatches and defrauding them because they could not reconcile the manifests with their other records. I told them that as a temporary measure (because of the crisis) I was using the parcel post box as a temporary measure. They didn't seem to know about these new boxes as there are not many around yet and they couldn't figure out how they still couldn't reconcile the number of 2D barcoded parcels with the count on the manifest.
I figured it out that the parcel mail box got collected by a different from MC from the sub post office. It appears that each business account is "tagged" to a particular MC. The RM systems cannot share label data on a national basis. Scans at one MC are not shared with any other MC.
They scratched their heads and two days later said I should not be using these boxes even though the web site said I could.
They said the were aware that the RM website was misleading and said they had complained about it to senior management but nothing was done. They then threatened with imposing penalties on me. Plus checking each consignment which would create delays. They went on the say that they would impose a charge on the recipient before they could receive their parcel from me.
I am so fired up I will buy one of their bloody shares and ask a difficult question at their next RM AGM!!!
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Heartless RM
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2yearpostie
- Posts: 1839
- Joined: 03 Mar 2020, 15:36
- Gender: Male
Heartless RM
Youd be better calling them and tell them you moving your business to hermes or dpd.