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where is my item?

For help with tracking please see...HERE
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For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
Lia Pema
Posts: 1
Joined: 17 Jun 2020, 21:18
Gender: Female

where is my item?

Post by Lia Pema »

Hi, a registered parcel was sent to me from Dublin on 21 May 2020 to the Netherlands with An Post. When I check the status of the item, it says that it is held at Heathrow Transit Hub. I have no further information about it. I emailed An Post but they didn't reply. The tracking number is: RL775656678IE. Can someone at Parcelforce help me to locate it and send it to me pls?
Lia
TrueBlueTerrier
FORUM ADMINISTRATOR
Posts: 72628
Joined: 30 Dec 2006, 10:29
Gender: Male
Location: On my couch

where is my item?

Post by TrueBlueTerrier »

Lia Pema wrote:Hi, a registered parcel was sent to me from Dublin on 21 May 2020 to the Netherlands with An Post. When I check the status of the item, it says that it is held at Heathrow Transit Hub. I have no further information about it. I emailed An Post but they didn't reply. The tracking number is: RL775656678IE. Can someone at Parcelforce help me to locate it and send it to me pls?
Lia
Sorry, we can't help for 2 reasons:

1. We are not an official Royal Mail or Parcelforce site,
2. It's not in the hands of Parcel force as they only operate in the UK.
3. The transit Hub, which is regularly used for postal items from Eire to/from Europe, is legally outside the UK so as far as I understand it, control of it falls under Customs and the airline.
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grchpo
Posts: 488
Joined: 16 Mar 2019, 13:59
Gender: Male

where is my item?

Post by grchpo »

That's 3 reasons, but the answer still no
Janet Brum
Posts: 886
Joined: 28 Sep 2016, 19:52
Gender: Female

where is my item?

Post by Janet Brum »

And a 4th reason, no one can locate your parcel in a mountain of hundreds of thousands of parcels.
Physically not possible, no one will ever dream of trying.

You have to be patient, due to coronavirus everything is delayed.
panzer4
EX ROYAL MAIL
Posts: 173
Joined: 25 Jul 2015, 10:58
Gender: Male

where is my item?

Post by panzer4 »

But my parcel is the most important one it should have been kept separate and delivered on its own in a sterile van with a postie in a n c b suit :arrrghhh
TrueBlueTerrier
FORUM ADMINISTRATOR
Posts: 72628
Joined: 30 Dec 2006, 10:29
Gender: Male
Location: On my couch

where is my item?

Post by TrueBlueTerrier »

grchpo wrote:That's 3 reasons, but the answer still no
I mistyped, thanks for correcting me.
All post by me in Green are Admin Posts.
Any post in any other colour is my own responsibility.
If you like a news story I posted please click the link to show support Any news stories you can't post - PM me with a link
My sharing of news articles should not be interpreted as an endorsement or condemnation of any particular viewpoint or the issues presented. I share them solely for informational purposes.