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Advice needed
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azreal
- Posts: 4
- Joined: 11 Jun 2020, 23:32
- Gender: Male
Advice needed
Quick question i've recently had number of special deliveries marked as out for delivery but they never make it to me, postwoman says she never received them and her manager says they never made it to the depot. So question are these scanned at the delivery depot before going out for delivery or the sorting center before hitting the depot.?
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Snaggletooth
- EX POST OFFICE
- Posts: 2226
- Joined: 13 Sep 2011, 20:17
- Gender: Male
Advice needed
They should be scanned into the Delivery Office when they get there. You should be able to see this on your tracking, the tracking information will include the name of your local DO.
I think they might be scanned again when handed over to the postie who does the actual delivery, maybe someone who works for RM can confirm?
Based on the information you supplied, you need to make a claim for all the missing items and make a formal complaint to RM. Details of how to make a written complaint: https://personal.help.royalmail.com/app ... tact/c/310" onclick="window.open(this.href);return false;
I think they might be scanned again when handed over to the postie who does the actual delivery, maybe someone who works for RM can confirm?
Based on the information you supplied, you need to make a claim for all the missing items and make a formal complaint to RM. Details of how to make a written complaint: https://personal.help.royalmail.com/app ... tact/c/310" onclick="window.open(this.href);return false;
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azreal
- Posts: 4
- Joined: 11 Jun 2020, 23:32
- Gender: Male
Advice needed
Snaggletooth wrote:They should be scanned into the Delivery Office when they get there. You should be able to see this on your tracking, the tracking information will include the name of your local DO.
I think they might be scanned again when handed over to the postie who does the actual delivery, maybe someone who works for RM can confirm?
Based on the information you supplied, you need to make a claim for all the missing items and make a formal complaint to RM. Details of how to make a written complaint: https://personal.help.royalmail.com/app ... tact/c/310" onclick="window.open(this.href);return false;
Thanks for the reply Rm keep fobbing me off with claim forms and standard replies like talking to a robot.
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TrueBlueTerrier
- FORUM ADMINISTRATOR
- Posts: 72628
- Joined: 30 Dec 2006, 10:29
- Gender: Male
- Location: On my couch
Advice needed
Confirmed.Snaggletooth wrote:I think they might be scanned again when handed over to the postie who does the actual delivery, maybe someone who works for RM can confirm?
They are scanned when they are allocated to a duty. They must be delivered that day unless there is an official retention request.
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azreal
- Posts: 4
- Joined: 11 Jun 2020, 23:32
- Gender: Male
Advice needed
Thanks for confirming guess next step is to confront the local Do manager because he basically fed me a pack of lies.TrueBlueTerrier wrote:Confirmed.Snaggletooth wrote:I think they might be scanned again when handed over to the postie who does the actual delivery, maybe someone who works for RM can confirm?
They are scanned when they are allocated to a duty. They must be delivered that day unless there is an official retention request.
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Snaggletooth
- EX POST OFFICE
- Posts: 2226
- Joined: 13 Sep 2011, 20:17
- Gender: Male
Advice needed
That would be counter productive. I would advise making a written complaint to RM.
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azreal
- Posts: 4
- Joined: 11 Jun 2020, 23:32
- Gender: Male
Advice needed
All rm do is tell you to file a claim so waste of time complaining. went to do office he ran when he seen me so now in cop shop waiting to make a complaint of theft against him.