Nearly 4 weeks sitting in UK customs?!

Jasonburton · Post by **Jasonburton** » 24 May 2020, 08:14

Hi everyone I had an order shipped from the US to the UK on the 21st of April but since the 30th the last update I got from USPS was;

'Your item departed a transfer airport in HEATHROW, LONDON, UNITED KINGDOM on April 30, 2020 at 9:59 am. The item is currently in transit to the destination'

I've had other parcels delivered from the US which were order after this....?

Do you think it's lost or just sat in a backlog cage somewhere in Langley? I've asked the seller to try and get an update from USPS but nothing as of yet.

I can't ring UK customs I know and also royal are just saying it hasn't been cleared in customs yet.

Thanks

Post by **TrueBlueTerrier** » 24 May 2020, 13:43

Probably caught up in a back log, which seems to growing rather than reducing. Still I would keep pushing the sender.

mcourtman · Post by **mcourtman** » 31 May 2020, 12:11

Hi,

I have a similar issue...USPS says my parcel has departed Heathrow, but according to PF it's still waiting to leave the US.

May 28, 2020, 4:47 pm
Departed
LONDON, UNITED KINGDOM
Your item departed a transfer airport in HEATHROW, LONDON, UNITED KINGDOM on May 28, 2020 at 4:47 pm. The item is currently in transit to the destination.

Thanks, Matt

bmlodge · Post by **bmlodge** » 01 Jun 2020, 13:13

Well my package left the US on the 14th May at 12 am apparently and I've heard nothing since. Not even sure if it's a actually in the UK. Mine is flying from LA International. An American friend of mine told me that New York and LA are really back logged/slow at the moment.

Tblake · Post by **Tblake** » 04 Jun 2020, 07:01

Jasonburton wrote:Hi everyone I had an order shipped from the US to the UK on the 21st of April but since the 30th the last update I got from USPS was;

'Your item departed a transfer airport in HEATHROW, LONDON, UNITED KINGDOM on April 30, 2020 at 9:59 am. The item is currently in transit to the destination'

I've had other parcels delivered from the US which were order after this....?

Do you think it's lost or just sat in a backlog cage somewhere in Langley? I've asked the seller to try and get an update from USPS but nothing as of yet.

I can't ring UK customs I know and also royal are just saying it hasn't been cleared in customs yet.

Thanks

Hi, did you ever receive anything? Mine has been stuck at Heathrow since 13th May.

Thanks

mcourtman · Post by **mcourtman** » 04 Jun 2020, 23:16

Hi,

My parcel did turn up....about 6 days later.

Best of luck, Matt

ducks20 · Post by **ducks20** » 06 Jun 2020, 01:16

Hi, I hope it’s ok to post here rather than starting a new thread!

I have been tracking a parcel from the US posted 22 nd May - according to USPS it left the US on 1 June as below

Your item departed a transfer airport in HEATHROW, LONDON, UNITED KINGDOM on June 1, 2020 at 8:14 am. The item is currently in transit to the destination.

01 Jun, 2020 08:14 LONDON, UNITED KINGDOM Departed
31 May, 2020 16:55 CHICAGO, UNITED STATES Departed
31 May, 2020 12:33 CHICAGO, UNITED STATES Arrived
31 May, 2020 02:48 CHICAGO IL INTERNATIONAL DISTRIBUTION CENTER, US Processed Through Regional Facility
30 May, 2020 09:15 CHICAGO IL INTERNATIONAL DISTRIBUTION CENTER, US Arrived at Regional Facility
27 May, 2020 00:00 US In Transit to Next Facility
23 May, 2020 19:51 CHAMPAIGN IL DISTRIBUTION CENTER, US Arrived at USPS Regional Facility
22 May, 2020 16:36 QUINCY, IL 62301, US Departed Post Office
22 May, 2020 16:20 QUINCY, IL 62301, US USPS in possession of item
22 May, 2020 16:38 Quincy, IL 62301, US Shipping Label Created

After that the tracking apparently transferred to Royal Mail but the tracking information bares no resemblance to the tracking information from USPS above, the latest update from RM saying the item has not arrived in the UK yet.

ROYAL MAIL TRACKING
Tracking no. ******************
This item is now leaving the originating country. More information will be available when it arrives in the UK.
From:
United States of America

Updated on: Thursday 04 June
07:24am
Sender preparing item

Thursday 04 June
07:23am
Sender preparing item

Sunday 31 May
08:48am
Item Leaving overseas
arrived
United States of America
Friday 22 May

I would be very grateful if anyone can shed some light on this - also if it has left the transfer airport as per the USPS tracking (which has been reliable to date) , does it really take over 6 days for RM to deliver it a couple of hours away up the M11 or is RM likely correct in claiming they have not received the parcel yet from USPS?

Thanks (I am awaiting a birthday present from my sister sent on 22nd May) - I know it’s only been a few weeks so I am more concerned about the wrong tracking information than anything else and concerned my parcel has gone astray somewhere (since both postal services are apparently not in possession of it!)

Grateful · Post by **Grateful** » 06 Jun 2020, 04:39

ducks20 wrote:Hi, I hope it’s ok to post here rather than starting a new thread!

I have been tracking a parcel from the US posted 22 nd May - according to USPS it left the US on 1 June as below

Your item departed a transfer airport in HEATHROW, LONDON, UNITED KINGDOM on June 1, 2020 at 8:14 am. The item is currently in transit to the destination.

01 Jun, 2020 08:14 LONDON, UNITED KINGDOM Departed
31 May, 2020 16:55 CHICAGO, UNITED STATES Departed
31 May, 2020 12:33 CHICAGO, UNITED STATES Arrived
31 May, 2020 02:48 CHICAGO IL INTERNATIONAL DISTRIBUTION CENTER, US Processed Through Regional Facility
30 May, 2020 09:15 CHICAGO IL INTERNATIONAL DISTRIBUTION CENTER, US Arrived at Regional Facility
27 May, 2020 00:00 US In Transit to Next Facility
23 May, 2020 19:51 CHAMPAIGN IL DISTRIBUTION CENTER, US Arrived at USPS Regional Facility
22 May, 2020 16:36 QUINCY, IL 62301, US Departed Post Office
22 May, 2020 16:20 QUINCY, IL 62301, US USPS in possession of item
22 May, 2020 16:38 Quincy, IL 62301, US Shipping Label Created

After that the tracking apparently transferred to Royal Mail but the tracking information bares no resemblance to the tracking information from USPS above, the latest update from RM saying the item has not arrived in the UK yet.

ROYAL MAIL TRACKING
Tracking no. ******************
This item is now leaving the originating country. More information will be available when it arrives in the UK.
From:
United States of America

Updated on: Thursday 04 June
07:24am
Sender preparing item

Thursday 04 June
07:23am
Sender preparing item

Sunday 31 May
08:48am
Item Leaving overseas
arrived
United States of America
Friday 22 May

I would be very grateful if anyone can shed some light on this - also if it has left the transfer airport as per the USPS tracking (which has been reliable to date) , does it really take over 6 days for RM to deliver it a couple of hours away up the M11 or is RM likely correct in claiming they have not received the parcel yet from USPS?

Thanks (I am awaiting a birthday present from my sister sent on 22nd May) - I know it’s only been a few weeks so I am more concerned about the wrong tracking information than anything else and concerned my parcel has gone astray somewhere (since both postal services are apparently not in possession of it!)

Your package will be in the customs department at Heathrow. In these unprecedented times things are being held up for much longer than usual so you have to give it time.

See my post here...

https://www.royalmailchat.co.uk/communi ... 48#p902868" onclick="window.open(this.href);return false;

ducks20 · Post by **ducks20** » 06 Jun 2020, 12:03

Thank you Grateful for your response. When I telephoned RM for a tracking update, the automated information said my parcel has now left the UK and I will be updated when it reaches its destination!?

ducks20 · Post by **ducks20** » 08 Jun 2020, 12:13

ducks20 wrote:Thank you Grateful for your response. When I telephoned RM for a tracking update, the automated information said my parcel has now left the UK and I will be updated when it reaches its destination!?

Well received another update (yaay! it’s not lost then

) this time from Langley - I assume it hasnt just arrived at Langley (because USPS departed company with my package on 1 June )but its taken 6 days for it to be scanned because of backlog?). Obviously, when I telephoned RM tracking two days ago and was told by autobot it was heading back to the US, it was a ‘blip’ in the system.

We've got it
Tracking no. LZ205427649US
This item has been received at LANGLEY HWDC, United Kingdom. More information will be available as it travels through our UK network.
From:
United States of America

Tblake · Post by **Tblake** » 08 Jun 2020, 18:54

Mines still showing departed Heathrow on May 13th from Chicago with no updates.

ducks20 · Post by **ducks20** » 10 Jun 2020, 11:48

Nearly there!

just paid custom charge online and arranged for delivery (the RM side of this was very efficient and fast once it left Langley as was paying the fee online)
08:18am
Held as Customs fee to pay
Thetford DO

Tuesday 09 June
06:41am
Arrived at
Thetford DO

Tuesday 09 June
02:02am
Item Despatched to Thetford DO
Chelmsford MC

Monday 08 June
12:46pm
Item has left our International Processing Centre
Heathrow Worldwide DC, United Kingdom

Monday 08 June
09:04am
Item Received
LANGLEY HWDC, United Kingdom

Hope you get your parcel TBlake.
Good luck!

Grateful · Post by **Grateful** » 10 Jun 2020, 12:59

There you go ducks, good things come to those who wait

Sherry · Post by **Sherry** » 11 Jun 2020, 16:21

Grateful, you seem a positive personality - good for you! And part of being positive is understanding other people's concerns. It's disappointing when someone has put in a lot of effort into a birthday gift or such or when sentimental items or items that can't be replaced are seemingly lost.
In my case I posted a parcel on the 6th May, and it hasn't moved since the day after (7th May). This was actually a time-sensitive parcel that contained items I spent many many hours (over a couple of weeks) creating. I still have no idea if it'll arrive or not. Yes, on the scale of disappointments, it might be not be earth-shattering. Life throws us disappointments all the time that far outweigh lost parcels, no matter the cost or time spent. And yet, I know the parcel would've brightened the day for someone going through a very challenging time. That hurts.
The Royal Mail posties are doing the best they can, and those I have the pleasure of knowing are kind and hard-working. And yes, they have all commiserated with the type of posts people have posted online. To reiterate what I've mentioned before, people are looking for clarity and reassurance. They're not blaming. And therefore the kindness of those who understand and seek to help is appreciated.
Wishing you all the best.

Grateful · Post by **Grateful** » 11 Jun 2020, 17:17

Sherry wrote:Grateful, you seem a positive personality - good for you! And part of being positive is understanding other people's concerns. It's disappointing when someone has put in a lot of effort into a birthday gift or such or when sentimental items or items that can't be replaced are seemingly lost.
In my case I posted a parcel on the 6th May, and it hasn't moved since the day after (7th May). This was actually a time-sensitive parcel that contained items I spent many many hours (over a couple of weeks) creating. I still have no idea if it'll arrive or not. Yes, on the scale of disappointments, it might be not be earth-shattering. Life throws us disappointments all the time that far outweigh lost parcels, no matter the cost or time spent. And yet, I know the parcel would've brightened the day for someone going through a very challenging time. That hurts.
The Royal Mail posties are doing the best they can, and those I have the pleasure of knowing are kind and hard-working. And yes, they have all commiserated with the type of posts people have posted online. To reiterate what I've mentioned before, people are looking for clarity and reassurance. They're not blaming. And therefore the kindness of those who understand and seek to help is appreciated.
Wishing you all the best.

Hi Sherry, I too came on here looking for reassurance and whilst I didn't post to ask about my packages, I did find the answers I was looking for in other threads.

If I've come across as not being understanding of other people's concerns then I apologise, it was not my intention to do so.

In addition, I don't think I've intimated or accused people of blaming the Royal Mail and if I've come across that way, again I apologise.

I posted my original thread to show that 2 packages took entirely different time frames at various stages of their journey and both took longer to arrive than normal, but both got to me eventually. It was a post that I hoped would give the reassurance you talk about but it seems not.

I was only trying, in some small way, to give reassurance to people to remain positive that things will eventually arrive, but it appears, at least in your case, that it has not come across that way.

Best wishes to you and yours and I sincerely hope that your parcel eventually finds its way to its intended recipient.