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Delayed Package

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sarah debond
Posts: 2
Joined: 20 May 2020, 12:11
Gender: Female

Delayed Package

Post by sarah debond »

Hello,
I am expecting a package and it has been stuck at Manchester MC since last Wednesday (13th May). Tracking no MB98312292GB. Do you think I should have had it delivered by now or should I wait longer? I have called Royal Mail customer service but the number cuts off after the message is read out! I am in Ledbury, Herefordshire. The item was sent 48hr Tracked.
I don't mind waiting if I know that it hasn't got lost . Ledbury sorting office and Post Office are unable to help. xxxxxxxxxxxxxxxxxxxxxxx
TrueBlueTerrier
FORUM ADMINISTRATOR
Posts: 72628
Joined: 30 Dec 2006, 10:29
Gender: Male
Location: On my couch

Delayed Package

Post by TrueBlueTerrier »

sarah debond wrote:Hello,
I am expecting a package and it has been stuck at Manchester MC since last Wednesday (13th May). Tracking no MB98312292GB. Do you think I should have had it delivered by now or should I wait longer? I have called Royal Mail customer service but the number cuts off after the message is read out! I am in Ledbury, Herefordshire. The item was sent 48hr Tracked.
I don't mind waiting if I know that it hasn't got lost . Ledbury sorting office and Post Office are unable to help. xxxxxxxxxxxxxxxxxxxxxxx
The tracking number given is short by 1 number but if you post it again we can take a look.

However 90% sure its just caught in a backlog because of Covid19 even my DO is a few days behind, so MCs are probably worse.

If you want try twitter (use the DM feature) @royalmailhelp they have a better tracking system than the Public, or us on here, have acess to.

Good luck.
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sarah debond
Posts: 2
Joined: 20 May 2020, 12:11
Gender: Female

Delayed Package

Post by sarah debond »

Hello True Blue Terrier

Sorry; correct number is MB498312292GB

xxxxxxxxxxxxxxx
TrueBlueTerrier
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Posts: 72628
Joined: 30 Dec 2006, 10:29
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Delayed Package

Post by TrueBlueTerrier »

8 days is a bit too late, it may still be stuck in the back log but I would be concerned by now.

My best advice is to DM on twitter @royalmailhelp with the tracking number and delivery address. They should then contact Manchester MC and see if they can sort it out.
All post by me in Green are Admin Posts.
Any post in any other colour is my own responsibility.
If you like a news story I posted please click the link to show support Any news stories you can't post - PM me with a link
My sharing of news articles should not be interpreted as an endorsement or condemnation of any particular viewpoint or the issues presented. I share them solely for informational purposes.