Redelivery not Redelivered as requested.

Post by **sandco** » 09 May 2020, 13:45

Hi all

Firstly thank you for all your help and work during the current covid pandemic. It really is appreciated even if the people upstairs in Finsbury Dials or in Germany may not be as appreciative.

I put in 3 redelivery requests for 3 different packages via the RM website, because as a Key Worker Im not at home when the normal post arrives and the local CSP is only open 07:00-09:00 (and to be honest I dont really want to go to the CSP on a Saturday morning along with half of the local town population).

What has happened is that only 1 of my 3 packages redelivery requests turned up today, delivered by van.
The tracking shows the following for the other 2 that were not redelivered today.

Updated on: Saturday 09 May
09:25am
Item Prepared for Redelivery
[deleted town name] CSP

Any advice on how to proceed or is it a case of the CSP put a P6679 Label on the items but didn't move them somewhere else?
They are getting close to the "return to sender" 18 days deadline.

2yearpostie · Post by **2yearpostie** » 09 May 2020, 14:13

You can request another redelivery to an address of choice no charge if you have the tracking numbers, you can do it online.

Post by **sandco** » 09 May 2020, 14:19

2yearpostie wrote:You can request another redelivery to an address of choice no charge if you have the tracking numbers, you can do it online.

Website wont let me request a redelivery to another address or the local post office :-(

2yearpostie · Post by **2yearpostie** » 09 May 2020, 15:21

sandco wrote:
2yearpostie wrote:You can request another redelivery to an address of choice no charge if you have the tracking numbers, you can do it online.
Website wont let me request a redelivery to another address or the local post office :-(

Strange websites working just tried it, Call your local delivery office if the webpage wont work for you.

yellowbelly · Post by **yellowbelly** » 10 May 2020, 14:20

sandco wrote:....................
They are getting close to the "return to sender" 18 days deadline.

From RM website:

Longer retention periods in Customer Service Points

To give you longer to collect or have your item redelivered, from Monday 6 April we have temporarily extended the retention period to 30 calendar days before items are returned to sender.

This applies to the following:

Items we’ve left a ‘Something for You’ card
Items that have a ‘Surcharge to Pay’
Items that have a ‘Customs Charge to Pay’
Local Collect items where the parcel is addressed to the Customer Service Point

Post by **sandco** » 17 May 2020, 16:48

Thanks for the assistance.

All the packages were redelivered at 19:30 the following Monday. Seems a bit late but I hope that the Local DOM assumed I was a Key Worker and made my delivery the last one?

Janet Brum · Post by **Janet Brum** » 17 May 2020, 20:30

Or maybe your item was delayes on it`s way to your delivery office wich more likely is understaffed as coronavirus is still around plus other illnesses plus holidays plus only 1 postie is allowed in a van, many many reasons for a late delivery.

PostmanBitesDog · Post by **PostmanBitesDog** » 18 May 2020, 19:58

sandco wrote:Firstly thank you for all your help and work during the current covid pandemic. It really is appreciated even if the people upstairs in Finsbury Dials or in Germany may not be as appreciative.

sandco, I'm curious to know what you mean by "in Germany may not be as appreciative."

Janet Brum · Post by **Janet Brum** » 18 May 2020, 20:42

Clearly Rico

Celgar · Post by **Celgar** » 19 May 2020, 12:30

Or the other German. Is it Aachim Dunnwald or something like that.