Langley hwdc

nastyaaaal88 · Post by **nastyaaaal88** » 30 Mar 2020, 23:40

Hi. I ordered martens boots for ebay, on the 19th of my package arrived in langley and since then there have been no changes; ((((should I wait for her at all? because I read that she can get stuck there for many months. RY088323096GB

Post by **TrueBlueTerrier** » 31 Mar 2020, 01:57

nastyaaaal88 wrote:Hi. I ordered martens boots for ebay, on the 19th of my package arrived in langley and since then there have been no changes; ((((should I wait for her at all? because I read that she can get stuck there for many months. RY088323096GB

Customs and Covid19. It's a time to be patient.

https://www.royalmailchat.co.uk/communi ... =6&t=95025" onclick="window.open(this.href);return false;

COVID19 is having an impact on International Mail across the world.

Airline Fleets have been grounded so there is less capacity for postal items on those that are operating.
A lot of Postal Operators have reduced and in some cases entirely suspended incoming and outgoing international mail.
The virus itself is now impacting colleagues who are either self-isolating or in some cases have actually contracted the virus.
Where colleagues have contracted the virus deep cleaning has to take place.

To be as frank as possible COVID19 is having and will continue to have an impact on both the scanning process and the items progress through the network please take this into account.

For country-specific information please go to Royal Mails own International Incident Bulletin - https://personal.help.royalmail.com/app ... t-bulletin" onclick="window.open(this.href);return false;

bambam20 · Post by **bambam20** » 03 Apr 2020, 18:56

I have a package that’s was sent the 24rd March and still
Hasn’t arrived updated the 24th in heatrow airport and hasn’t moved in there since any ideas as spend 1hr 30mins to get through to Royal Mail to be giving no help at all RN616579805GB

Post by **TrueBlueTerrier** » 03 Apr 2020, 19:00

bambam20 wrote:I have a package that’s was sent the 24rd March and still
Hasn’t arrived updated the 24th in heatrow airport and hasn’t moved in there since any ideas as spend 1hr 30mins to get through to Royal Mail to be giving no help at all RN616579805GB

The Pandemic is slowing everything down, us and Customs.

In fact Atherstone, which IIRC is one of the Langley units had a case an early case so that probably didn't help. I am afraid now its a case of waiting for it, but keep checking tracking when Customs release it Royal Mail will scan it again.

bambam20 · Post by **bambam20** » 03 Apr 2020, 20:18

Very strange il wait so iv had people who ordered a week after me and got there stuff so it’s strange

TrueBlueTerrier wrote:
bambam20 wrote:I have a package that’s was sent the 24rd March and still
Hasn’t arrived updated the 24th in heatrow airport and hasn’t moved in there since any ideas as spend 1hr 30mins to get through to Royal Mail to be giving no help at all RN616579805GB

The Pandemic is slowing everything down, us and Customs.

In fact Atherstone, which IIRC is one of the Langley units had a case an early case so that probably didn't help. I am afraid now its a case of waiting for it, but keep checking tracking when Customs release it Royal Mail will scan it again.

Post by **TrueBlueTerrier** » 04 Apr 2020, 08:05

bambam20 wrote:Very strange il wait so iv had people who ordered a week after me and got there stuff so it’s strange

TrueBlueTerrier wrote:
bambam20 wrote:I have a package that’s was sent the 24rd March and still
Hasn’t arrived updated the 24th in heatrow airport and hasn’t moved in there since any ideas as spend 1hr 30mins to get through to Royal Mail to be giving no help at all RN616579805GB

The Pandemic is slowing everything down, us and Customs.

In fact Atherstone, which IIRC is one of the Langley units had a case an early case so that probably didn't help. I am afraid now its a case of waiting for it, but keep checking tracking when Customs release it Royal Mail will scan it again.

Not very strange.

Customs cant check everything, so don't even try. This means that when they decide to check a batch it gets delayed, whereas other later batches that they don't check sail through.

Whitejas75 · Post by **Whitejas75** » 23 Apr 2020, 01:24

Hi.im just wondering if the customer who was waiting since the 24th of march got his mail after.i am waiting on a tracked letter since the 27th of march to ireland.,the last info on it that it was leaving langley that morning.
Strange thing is.i recieved a birthday card that was sent tracked on the 17th apr and i recieved it on the 21st apr.
Im just won could it possibly still be in storage from built up mail from the last few weeks?id be more than grateful if anyone might have some idea?
Thank you

bambam20 · Post by **bambam20** » 23 Apr 2020, 01:28

Hi no I still haven’t received it and it’s still saying received in Langley but nothing since it’s a pain in the hole and customer service is a disgrace just repeating same thing to me all the time

Whitejas75 wrote:Hi.im just wondering if the customer who was waiting since the 24th of march got his mail after.i am waiting on a tracked letter since the 27th of march to ireland.,the last info on it that it was leaving langley that morning.
Strange thing is.i recieved a birthday card that was sent tracked on the 17th apr and i recieved it on the 21st apr.
Im just won could it possibly still be in storage from built up mail from the last few weeks?id be more than grateful if anyone might have some idea?
Thank you

zo520 · Post by **zo520** » 23 Apr 2020, 03:13

bambam20 wrote:

Same here, my mail was sent from HK to UK and it is received by LANGLEY HWDC on 16 Mar 2020...then nothing was being updated since then...
COVID-19 measures was not even there yet by that time, obviously the delay of my mail is not caused by that. (RB141917917HK)

Customer service can't help even if you can contact them, the tracking service is totally useless if the mail is in HWDC...
No one can get any information of what's going on in there even royal mail itself!

I'm super disappointed to this international mail service!

Post by **Snaggletooth** » 23 Apr 2020, 06:58

zo520 wrote:... and it is received by LANGLEY HWDC on 16 Mar... COVID-19 measures was not even there yet by that time

Actually, that is the day that the UK Prime Minister told everyone in the country to work from home if possible, and to not go to pubs & restaurants etc. So it is really the start of the Covid-19 measures.

Post by **Snaggletooth** » 23 Apr 2020, 07:09

zo520 wrote:Customer service can't help even if you can contact them, the tracking service is totally useless if the mail is in HWDC...
No one can get any information of what's going on in there even royal mail itself!

The other posters on here are talking about outbound mail, you are talking about inbound mail, which is a completely different situation. Royal Mail can't get information from customs because they are a law enforcement agency, and also for practical reasons.

Your issue is most likely one of the following:

Your item has been selected at random for extra checks and is in a long queue for that, due to staff shortages caused by illness.

Your item contravenes customs rules or the Dangerous Goods act, we can help you rule that out if you tell us what is in the parcel.

As more than 5 weeks has passed, the sender should be claiming for loss, and if this is an online purchase then you should be claiming from the seller.