PRE ADVICE ITEM PASSED - RECEIVED WITH ERRORS
Can some assist me?.. I sent two Special Delivery (next day) packages both 5 hours apart from my local PO. On the same day (ie 3 days ago) The status on both (ie 3 days ago) was 'Item being prepared for delivery'.
When I went to my local sorting office (who were brilliant I have to add) they delved deeper and both of them had an error message that no-one had seen before "Pre Advice Item Passed. Received with errors"
This clearly happened at the local post office because ...the messages in sequence and also the time line of the messages make no sense at all, were as follows: 1) 10:18am Accepted at Post Office 2) 10:29 Pre Advice Item Passed.Received with errors 3) 10:29 Accepted at Post Office (again??)
Meanwhile no-one knows where my packages are nor understands the error messages.
Other than the fact that I probably need to make a claim does anyone understand any of this?
Thank you
Freddy
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PLease help - No-one at the PO has seen this error message
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For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
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Freddy999
- Posts: 4
- Joined: 03 Apr 2020, 14:47
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2yearpostie
- Posts: 1839
- Joined: 03 Mar 2020, 15:36
- Gender: Male
PLease help - No-one at the PO has seen this error message
post office entered wrong address into system?
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Snaggletooth
- EX POST OFFICE
- Posts: 2226
- Joined: 13 Sep 2011, 20:17
- Gender: Male
PLease help - No-one at the PO has seen this error message
Er, how would the system know that? The address database has lots of gaps.2yearpostie wrote:post office entered wrong address into system?
Given that another poster reported the same error message today, I would suggest that there is a fault with one or more of: RM’s tracking system, PO’s till system, or the software link between the two. If so, this shouldn’t affect delivery times.