pay for a letter

[Skiduck]

why the hell should we be charged for a letter that is short stamped?

along with a huge admin charge - what is the admin charge for? to buy 30 seconds of some posties time after their route?

I had a couple of short stamped deliveries - it cost me to find out it was junk mail. Can I claim for that? can I feck.

[POSTMAN]

We as Posties don't like it either,we've complained about it to top management but they don't care.
Frankly it's embarrassing when we put a card through the door asking for a pound surcharge on an item that's just 5p underpaid.

[Fishyfingers]

You can see the underpaid item so you can decide if it's worth paying for and i got told that it actually cost about 1.50 to process a underpaid item so RM are losing money on them.

[gspot01]

just read that a council sent 100s of large letters out to people and underpaid by mistake. Was disappointed to see that royal mail in their normal manner had forced all these customers to collect their letters and pay over a pound to get them.

Maybe the normal postie can read things in this competitive market better than the bosses. Who would agree with me that the simple answer to this situation would have been to have all DO,s phone in the amount of returns. Phone the bl...dy council with the extra bill and have a payment agreed. Then send out these envelopes as normal.

Surely the council would have given royal mail a plus mark for usin their noddle and not showin them up as bumblin idiots and also we would now not be faced with hundreds of p...sed off customers who had to travel to get and pay for there letter although the council has now promised to re-imburse them all.

I would say that royal mail are showing their true colours. Money comes before customer service.

[TrueBlueTerrier]

Embarrassing thing is Royal Mail did it themselves with a load of test letters as well. There's a thread on it on the forum somewhere.

Skiduck - if you kept the envelopes or got a receipt try claiming from the company that sent the junk mail - its their fault after all not the Postman's. Also your postie has nothing to do with it he never sees it he just gets the flack when the bill is dropped through the door. In my Callers office we get 200-300 every day.

[IWW Fellow Worker]

I would say that royal mail are showing their true colours. Money comes before customer service.

And such is the way of things in modern Britain. Transport, health, education, the postal service. All those things we once thought of as having anything to do with public service are gradually being run down and killed on the high altar of capitalist profiteering.

[madsorter]

So what are people suggesting as the answer here instead of just moaning at us for 'charging' them for underpaid mail? Shall we just lett underpaid mail all go through regardless? Before long everyone will cotton on and just put a 1p stamp on everything GET REAL haha!!! Id say it probably costs more that the £1 fee RM charge to actually deal with a surcharged letter, about 3-4 people have to handle it and account for it by writing cards out etc then it has to be stored in the callers office again being accounted for on a system on the computer or even old f ashioned way in a book in some mc's... then when its called for the poor guy in callers office has more work to do and usually get grief for it!!! . So yeah id say we make a loss on each one anyway!!

[rhino49]

Surely the customers beef is with the sender - maybe we should simply refuse to handle underpaid items and return them to sender, that way the receiver isn't charged and the poor bugger in the cage doesn't get all the grief.

[johnnyp]

Good point rhino,but R.M. WOULD RATHER HAVE THE MONEY ME THINKS

[ROCKY]

tbt remember the xmas story from round our way some genius got a letter in the paper telling eveyone to put no stamps on their x mas cards because we delivered them all for nowt on xmas eve rather than bill for them all thats why we dont work for nowt