Hi,
I received a parcel some time ago and it had a "waybill" on it. When entering that waybill number on the DHL webpage it only showed tracking within Germany (from the point of time it arrived in Germany). On the royalmail webpage the was no tracking information for that number.
Does Royal Mail not use the same tracking number like the subsequent partner carrier in the destination country?
Do they actually offer a service in which only the partner carrier in the destination country asssigns a tracking number?
I always thought the tracking number on the parcel ought to show the whole route.
Sincely
ANNOUNCEMENT : ALL OF ROYAL MAIL'S EMPLOYMENT POLICIES (AGREEMENTS) AT A GLANCE (Updated 2021)... HERE
ANNOUNCEMENT : PLEASE BE AWARE WE ARE NOT ON FACEBOOK AT ALL!
same tracking numbers across borders and partner carriers(EU and GB)?
Forum rules
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
-
ihda
- Posts: 6
- Joined: 18 Feb 2020, 12:52
- Gender: Female
-
Snaggletooth
- EX POST OFFICE
- Posts: 2226
- Joined: 13 Sep 2011, 20:17
- Gender: Male
same tracking numbers across borders and partner carriers(EU and GB)?
Parcelforce frequently assign a a new tracking number to items when they receive them from overseas carriers. So I wouldn’t be surprised if other carriers do the same. The new and old tracking numbers are supposed to link to each other, giving tracking from end to end. But it is not unknown for the link to fail.
-
ihda
- Posts: 6
- Joined: 18 Feb 2020, 12:52
- Gender: Female
same tracking numbers across borders and partner carriers(EU and GB)?
HiSnaggletooth wrote:Parcelforce frequently assign a a new tracking number to items when they receive them from overseas carriers. So I wouldn’t be surprised if other carriers do the same. The new and old tracking numbers are supposed to link to each other, giving tracking from end to end. But it is not unknown for the link to fail.
Thanks for your help. How does the "linking" of the tracking normally work? Should a customer be able to see the whole route (including the royal mail route) of the package when one enters the tracking number ( of the destination country carrier) in the DHL tracking box?
Do you mean that there is a Royal Mail tracking number for procedures on British soil, so to speak? Or is it possible that there is no tracking in the UK and the tracking only starts in the destination country?