Item signed for shown as delivered but not received, help

Tcage · Post by **Tcage** » 28 Dec 2019, 14:40

Hey guys,

I live in a student accommodation and my signed for parcel was shown as delivered this morning so I check the security office where the items are delivered.

I have the security signature as the person who has signed for my parcel so I check , he explained that the postman brought 3 parcels , none of which were my parcel despite mine showing as delivered and signed for... I check the cctv Camaras with him and none of the
Parcels delivered were mine although this postman has managed to fool him into signing for my parcel which he didn’t deliver .

Where do I go from here?

Tcage · Post by **Tcage** » 28 Dec 2019, 14:55

Any help? Really distressing this

Post by **TrueBlueTerrier** » 28 Dec 2019, 14:59

Tcage wrote:Hey guys,

I live in a student accommodation and my signed for parcel was shown as delivered this morning so I check the security office where the items are delivered.

I have the security signature as the person who has signed for my parcel so I check , he explained that the postman brought 3 parcels , none of which were my parcel despite mine showing as delivered and signed for... I check the cctv Camaras with him and none of the
Parcels delivered were mine although this postman has managed to fool him into signing for my parcel which he didn’t deliver .

Where do I go from here?

As you have alledged theft or fraud we really cant help or comment too deeply.

However, if you suspect this then call the police and Royal Mail security

Confidential Security Helpdesk:020 7239 6655 or
Email: securityhelpdesk@royalmail.com

Tcage wrote:Any help? Really distressing this

This is a volunteer site we cannot respond immediately, in fact you were lucky I saw this only 15 minutes after you posted it.

Also to make sure you are aware - We ARE NOT an official Royal Mail website.

Tcage · Post by **Tcage** » 28 Dec 2019, 15:57

Im not claiming it’s theft or fraud , could it simply be a mistake where because the security man has signed for multiple parcels with one signature , the postman has forgotten or mistakenly forget to drop the parcel. I just want my parcel, not for the postman to get into trouble for a possible mistake

Janet Brum · Post by **Janet Brum** » 28 Dec 2019, 20:47

Tcage wrote:Hey guys,

I live in a student accommodation and my signed for parcel was shown as delivered this morning so I check the security office where the items are delivered.

I have the security signature as the person who has signed for my parcel so I check , he explained that the postman brought 3 parcels , none of which were my parcel despite mine showing as delivered and signed for... I check the cctv Camaras with him and none of the
Parcels delivered were mine although this postman has managed to fool him into signing for my parcel which he didn’t deliver .

Where do I go from here?

That`s a clear accusation of theft or fraud, your postman would have scanned your parcel at the reception if it`s signed for at the same time and day the security camera shows the postman delivering those parcels. And he would have taken your parcel back with him wich he didn`t as you would have seen him on CCTV footage...

Or your parcel wasn`t a signed for/tracked one and in that case the postman delivered everything he had for your building and your accusation it`s unjust.

Your options are as TrueBlue said, to call the police and Royal Mail security, we are just posties and we can`t help you any further.

Tcage · Post by **Tcage** » 28 Dec 2019, 23:13

What are the opening hours for Royal Mail security?