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Missing item from heathrow

For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.

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For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
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Carpracer
Posts: 1
Joined: 11 Dec 2019, 14:39
Gender: Male

Missing item from heathrow

Post by Carpracer »

My tracking shows it handed over to postal services and that where it been stuck showing 17 days now

Tracking number : EE1000492682431OW01030003A0A

Any idea plzzzzzz
Snaggletooth
EX POST OFFICE
Posts: 2226
Joined: 13 Sep 2011, 20:17
Gender: Male

Missing item from heathrow

Post by Snaggletooth »

That tracking number isn’t in a Royal Mail format. Nothing to go on at the moment. Could you confirm that this is going via RM / PFW and copy & paste the tracking into here please? A few more details would be helpful, e.g. what is inside, are you the sender or receiver etc.
TrueBlueTerrier
FORUM ADMINISTRATOR
Posts: 72628
Joined: 30 Dec 2006, 10:29
Gender: Male
Location: On my couch

Missing item from heathrow

Post by TrueBlueTerrier »

Its a Speedpak item from china looking a that number and I am 99% certain its caught up in the Christmas Backlog in CUSTOMS.

SpeedPAK tracking UK
After SpeedPAK parcel arrives in the United Kingdom it's handed over to Royal Mail. You will see «ETSF Facility Heathrow, United Kingdom, Dispatched» status when the parcel is imported to the UK and «Royal Mail Received, Received, Received» after Royal Mail accepted the package for final delivery.
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