When working for a competitor their work is based on reality. So it does work, and yes has taken time to perfect.
When I mean non-ops I mean Ops HQ, marketing etc.... Ops managers actually do a shed-load of work and are stuck trying to manage a situation that they have little control over. It's not a nice job and sometimes there should be a little less animosity shown to them. However, a nasty piece of work is just that!
I left Ops mgmt as I was getting physically and verbally attacked and potentially having harassment/bullying cases taken out on me when colleagues in MArketing worked in some shiny building in London and were on the same salary. Which one wuodl you do if you had the choice? Starting at 6am-2pm (usually later)!
Sometimes it's hard to have these conversations by email, maybe a pre-determined chatroom should be setup one evening?