Is my international parcel lost?

evoke · Post by **evoke** » 17 Apr 2017, 12:32

I posted a parcel to Russia a couple of weeks ago but the tracking is worrying me a little. In the past it has taken around three weeks to deliver a parcel to Russia so I realise I'm a little early. However, the tracking details on Royal Mail and the Russia postal partner site don't add up. The parcel was posted at my local Post Office and I used International Signed and Tracked delivery.

The tracking number is of the form: RN*********GB.

Here's what Royal Mail tracking says:

07/04/17 AM ON ITS WAY TODELIVERY OFFICE COUNTRY UNKNOWN
07/04/17 01:38 ARRIVED (MDN) AT HEATHROW WORLDWIDE DC
06/04/17 20:21 ON ITS WAY TOHEATHROW WORLDWIDE DC GREENFORD MAIL CENTRE
06/04/17 12:14 SENT AT POST OFFICE *****

And here's what the partner postal service in Russia says (https://www.pochta.ru/tracking" onclick="window.open(this.href);return false;):

British Post
Awaiting release from England
07 April 2017, 03:38 England
Arrived at the Post office
06 April 2017, 12:14 England

So, there's been no update for ten days. The 'Country Unknown' returned by Royal Mail tracking is worrying as is the 'Awaiting release from England' from the Russian postal service. Any ideas on whether this is likely to be an issue or are things likely to sort themselves out? My proof of posting mentions Russia as the destination country.

On previous parcels that I've sent to Russia the tracking has been good and I've never seen a discrepancy between Royal Mail and the Russian postal service.

Post by **SpacePhoenix** » 17 Apr 2017, 20:20

Does the parcel contain any lithium batteries?

evoke · Post by **evoke** » 18 Apr 2017, 07:45

No, it's just a ladies handbag that's a present.

evoke · Post by **evoke** » 08 May 2017, 11:50

I thought I'd update this thread in case anyone else sends a parcel from the UK to Russia using Royal Mail International Tracked and Signed. Whilst the Royal Mail website states delivery within 5-7 working days, it does typically take a LOT longer. In my past experience a parcel under 2KG in weight would take around 3 weeks.

My last parcel was just delivered, taking about 4.5 weeks from posting to collection by the recipient.

I don't believe this is Royal Mail's fault. Looking at the Russia Post tracking, there were significant delays before it was registered as arrived in Russia. Customs doesn't seem to be an issue as it was processed by Russia customs within a day. Then there were more significant delays in transporting the parcel between distribution centres in Russia.

Anyway, it eventually got there so the recipient and I are happy.

donatas · Post by **donatas** » 23 Jul 2018, 10:30

same question, is my item lost?

Post by **TrueBlueTerrier** » 23 Jul 2018, 13:28

donatas wrote:same question, is my item lost?

No idea. To be frank you haven't given us any information at all and we would at least need some to give you an informed insight.

PAV75 · Post by **PAV75** » 19 Nov 2019, 09:26

I posted a parcel to POLAND on 11/11 with ref.RN249078187GB and another yesterday 18/11 with ref. RN249078235GB. Even the second one almost left UK (Your item is now leaving the UK. More information will be available when it arrives in the destination country.). First one have a different info ? (We have received your item at LANGLEY HWDC, our international processing centre. Your item is being prepared for despatch overseas).13/11 . And I can't even track it for any side UK or poland looks like been lost??? I'm very dissapointed, my first two sending through Royal mail an probably last one.

Post by **SpacePhoenix** » 19 Nov 2019, 10:04

PAV75 wrote:I posted a parcel to POLAND on 11/11 with ref.RN249078187GB and another yesterday 18/11 with ref. RN249078235GB. Even the second one almost left UK (Your item is now leaving the UK. More information will be available when it arrives in the destination country.). First one have a different info ? (We have received your item at LANGLEY HWDC, our international processing centre. Your item is being prepared for despatch overseas).13/11 . And I can't even track it for any side UK or poland looks like been lost??? I'm very dissapointed, my first two sending through Royal mail an probably last one.

What were the contents of each one? Sometimes the contents can cause problems with customs

PAV75 · Post by **PAV75** » 19 Nov 2019, 10:19

SpacePhoenix wrote:
PAV75 wrote:I posted a parcel to POLAND on 11/11 with ref.RN249078187GB and another yesterday 18/11 with ref. RN249078235GB. Even the second one almost left UK (Your item is now leaving the UK. More information will be available when it arrives in the destination country.). First one have a different info ? (We have received your item at LANGLEY HWDC, our international processing centre. Your item is being prepared for despatch overseas).13/11 . And I can't even track it for any side UK or poland looks like been lost??? I'm very dissapointed, my first two sending through Royal mail an probably last one.
What were the contents of each one? Sometimes the contents can cause problems with customs

. Not really. It's under £100

Post by **Snaggletooth** » 19 Nov 2019, 17:55

Space Phoenix is asking what is inside, e.g. a toy, some clothes etc. Some things can cause problems, and would lead to the parcel being stopped at Langley.

PAV75 · Post by **PAV75** » 19 Nov 2019, 21:20

Ok... Just find out... Small bottle of perfume. Unfortunately . I didn't check. My mistake. I'm just hopping they will send back to my lokal post office maybe ?

Post by **Snaggletooth** » 20 Nov 2019, 08:04

No, they will destroy it.

PAV75 · Post by **PAV75** » 20 Nov 2019, 08:55

But was track and sign. Also called to RM , they will returned to my lokal post office (that what i was told) . I hope

PAV75 · Post by **PAV75** » 20 Nov 2019, 17:13

Hi guys. Could you help me with this message from RM please . "Your item has been delivered to your nominated collection point on 20-11-2019 and it's now ready for you to collect." Thx for all help

Post by **TrueBlueTerrier** » 21 Nov 2019, 06:34

PAV75 wrote:Hi guys. Could you help me with this message from RM please . "Your item has been delivered to your nominated collection point on 20-11-2019 and it's now ready for you to collect." Thx for all help

PAV75 wrote:But was track and sign. Also called to RM , they will returned to my lokal post office (that what i was told) . I hope

Samer parcel - Probably at the Post Office.