I am not sure if this is normal or if its just me that has been experiencing this. I made a transaction with someone and he used Royal Mail to ship the item to me here in the United States. He did send me the receipt and show me the package before going to the post office. I could track it after a day and its weird because the last update on my tracking was stuck on August 8, 2019 and its already been 10 working days that has passed. It was an Internationl Track and Signed and the Seller said that it should be 5-7 working days and this item has already been on the 10th working day and I still havent received my package. I keep checking the tracking and they still havent updated it. It looked like its stuck in a place in France.
My tracking number is: RN124035625GB
I asked the seller if he could contact Royal Mail and even if hasnt updated me yet and looked like he's not concerned about it. So now I'm trying to understand why the package is taking so long to get delivered and why is it that they havent updated the tracking? I'm getting worried that it might not get delivered. If anyone can help me understand this. Thank you so much!
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TRACKING NOT UPDATING?
Forum rules
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
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SpacePhoenix
- MAIL CENTRES/PROCESSING
- Posts: 12117
- Joined: 12 Nov 2008, 17:03
- Gender: Male
TRACKING NOT UPDATING?
Looks like it's got missorted to France: https://www.royalmail.com/track-your-it ... 24035625GB" onclick="window.open(this.href);return false;
I don't know if French customs scan every item entering France, but once French customs release it to la Poste they should hopefully forward it on to USPS
I don't know if French customs scan every item entering France, but once French customs release it to la Poste they should hopefully forward it on to USPS
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Jefferson Starfish
- Posts: 902
- Joined: 12 Aug 2011, 15:32
- Gender: Female
- Location: Greendale DO
TRACKING NOT UPDATING?
Going by the tracking info and according to Google and this thread: https://www.royalmailchat.co.uk/communi ... =6&t=62513" onclick="window.open(this.href);return false;, it's stuck in customs at Charles De Gaulle Airport.
I assume it's gone there en route the the USA and it's probably very hard to say how long it will be there for. But when it finally gets to the USA, you can track it here: https://tools.usps.com/go/TrackConfirmA ... 35625GB%2C" onclick="window.open(this.href);return false;
I assume it's gone there en route the the USA and it's probably very hard to say how long it will be there for. But when it finally gets to the USA, you can track it here: https://tools.usps.com/go/TrackConfirmA ... 35625GB%2C" onclick="window.open(this.href);return false;
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Snaggletooth
- EX POST OFFICE
- Posts: 2226
- Joined: 13 Sep 2011, 20:17
- Gender: Male
TRACKING NOT UPDATING?
Previous experience says that, when an item is sent to the wrong country, the tracking often stops working when the second country sends it on to the third. The second country is often a bit slow to pass it on to the third country too.
Check the time that the seller contracted to deliver it in, and try to make a refund application from the seller when that time has passed.
Check the time that the seller contracted to deliver it in, and try to make a refund application from the seller when that time has passed.
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bella.rose
- Posts: 2
- Joined: 21 Aug 2019, 09:21
- Gender: Female
TRACKING NOT UPDATING?
Do you guys know how long does the customs in france usually release the item for inspection? Its been 2 weeks now. I messaged Royal Mail Customer Support on Twitter and they said the same thing that it was missorted and sent to France. Why would they send it to France?? I'm getting worried if they will still continue on with transit of the package to be delivered here in the US. They said I have to wait until September 11. If it doesn't arrive still then I'll have to make a claim. But then again I'm not the one who sent it. I am only the receiver and the one that shipped the item clearly doesn't care if it was lost or not. He should be the one doing all these things not me. Its just so annoying.