So ordered something from china and it has been i think stuck here since the 15th is this normal could i be expecting a letter from customs.
Sorry, your item went to Atherstone Intl RDC in error, so we re-routed it immediately. More information will be available as it travels through our network.
Service used:
Royal Mail Tracked 48™
Updated on: Monday 17 June
01:05pm
Item Received
Atherstone Intl RDC
Hide earlier journey
Monday 17 June
12:13pm
Item Received
Atherstone Intl RDC
Saturday 15 June
10:54am
Item Received
Atherstone Intl RDC
Saturday 15 June
04:20am
Item Received
Atherstone Intl RDC
Tuesday 11 June
10:29pm
Sender preparing item
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Help please rather worried
Forum rules
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
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arnold cheshire
- Posts: 5309
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- Location: england
Help please rather worried
I ordered something on Amazon June 1st and it still hasn't arrived
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bawz
- Posts: 5
- Joined: 19 Jun 2019, 14:05
- Gender: Male
Help please rather worried
Is it stuck in the same place?
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arnold cheshire
- Posts: 5309
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Help please rather worried
It was only a fiver for the dogbawz wrote:Is it stuck in the same place?
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bawz
- Posts: 5
- Joined: 19 Jun 2019, 14:05
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Help please rather worried
Aye but is it stuck in the same place as my parcel?
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narasay
- Posts: 9
- Joined: 06 Jul 2019, 08:47
- Gender: Male
HELP please I am really concerned about this :(
Hi, I’m new to this and don’t know how to start a thread so I’ll just attach my query to this if that’s okay?
*if not let me know and I will delete this*
General info:
I paid for a signed and tracked service to EU country.
So first of all on 1st of July I paid for a online label on the click & drop website.
On the 2nd of July I dropped my parcel off before the driver comes to collect the parcels.
The problem is on that day there was no further update on tracking. I knew something was wrong as usually on the same day of drop off the item get “revived at ..... mail centre” I then got cautious and thought let me wait it out for a day.
The next day comes and there’s still no update! That’s when I was alarmed that there are definitely some issues here. That’s because there are several scans after that mail centre on being arrival at Heathrow and then transferred to Gatwick.
Well guess what.... none of that happened.
I went to call the customer service and 1) they would pass the phone to someone else and I was just looping in circles. 2) I was told the scans have been missed. 3) we can’t do anything about it (ridiculous answer).
Okay so I waited and guess what till this day there has been 0 tracking after the post office acceptance.
Can anyone give me some advice on what to think as I genuinely believe either 1) the post office workers may have misplaced or stolen it.
2) the driver has taken the parcel for himself.
3) at the mail centre someone has taken the parcel or dropped it.
Please can someone help as I’m really concerned, thanks.
*if not let me know and I will delete this*
General info:
I paid for a signed and tracked service to EU country.
So first of all on 1st of July I paid for a online label on the click & drop website.
On the 2nd of July I dropped my parcel off before the driver comes to collect the parcels.
The problem is on that day there was no further update on tracking. I knew something was wrong as usually on the same day of drop off the item get “revived at ..... mail centre” I then got cautious and thought let me wait it out for a day.
The next day comes and there’s still no update! That’s when I was alarmed that there are definitely some issues here. That’s because there are several scans after that mail centre on being arrival at Heathrow and then transferred to Gatwick.
Well guess what.... none of that happened.
I went to call the customer service and 1) they would pass the phone to someone else and I was just looping in circles. 2) I was told the scans have been missed. 3) we can’t do anything about it (ridiculous answer).
Okay so I waited and guess what till this day there has been 0 tracking after the post office acceptance.
Can anyone give me some advice on what to think as I genuinely believe either 1) the post office workers may have misplaced or stolen it.
2) the driver has taken the parcel for himself.
3) at the mail centre someone has taken the parcel or dropped it.
Please can someone help as I’m really concerned, thanks.
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TrueBlueTerrier
- FORUM ADMINISTRATOR
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Help please rather worried
Without a tracking number, or any idea what service you used its difficult to advise, but if you think it has been stolen then you need to call Royal Mail and ask for the security desk.
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narasay
- Posts: 9
- Joined: 06 Jul 2019, 08:47
- Gender: Male
Help please rather worried
I used international signed and tracked and was posted at post office on 2nd of July
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narasay
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- Gender: Male
Help please rather worried
Turns out I can’t and am not allowed to talk to security desk according to customer service.
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Sir Henry
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Help please rather worried
Bypass Customer Services and go straight to the source. securityhelpdesk@royalmail.com
They have helped in cases like this previously all without the sterling efforts of Customer Disservice
They have helped in cases like this previously all without the sterling efforts of Customer Disservice
"A third of the world's farmland is now useless due to soil degradation, yet we still keep producing mouths to feed. And what's you answer to that? Energy saving lightbulbs?"
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Snaggletooth
- EX POST OFFICE
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- Gender: Male
Help please rather worried
If you went to the Post Office, the counter clerk should have given you a receipt with the barcode number. Have you got that? The relevant barcode is in the format AB123456789GB.narasay wrote:I used international signed and tracked and was posted at post office on 2nd of July
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narasay
- Posts: 9
- Joined: 06 Jul 2019, 08:47
- Gender: Male
Help please rather worried
Hi,
The tracking still and at this current moment states “accepted at post office ..............”
From past experience shipping to EU countries it should be scanned at Mail Centre > Heathrow > Depart Heathrow or Gatwick.
Unfortunately it’s been 3-4 days and no update of tracking is there.
I hope it is an error and all is fine or the parcel is at least returned to me as there is a return label on there anyway.
The tracking still and at this current moment states “accepted at post office ..............”
From past experience shipping to EU countries it should be scanned at Mail Centre > Heathrow > Depart Heathrow or Gatwick.
Unfortunately it’s been 3-4 days and no update of tracking is there.
I hope it is an error and all is fine or the parcel is at least returned to me as there is a return label on there anyway.