Mad delays at HWDC?

Zedsdead · Post by **Zedsdead** » 14 Jun 2019, 19:28

I have three separate packages from eBay stuck in HWDC on three separate days, May 26th June 7th and June 11th. Is there something going on there atm and is anyone else having issues?

mattling9 · Post by **mattling9** » 16 Jun 2019, 17:32

I ordered a parcel via Canada Post with untracked shipping about 12 weeks ago. It never arrived....

I then re-ordered the same parcel but used tracked shipping this time. The tracked parcel has been at HWRC for over 2 weeks now. I have tried contacting Canada Post, Royal Mail and HWDC but no one is able to help. With such delays on the tracked parcel, i am starting to think that is probably where the untracked parcel is aswell.

Post by **Snaggletooth** » 16 Jun 2019, 21:25

Both cases sound like the contents aren’t allowed by customs or the Dangerous Goods Act. What is in the parcels?

mattling9 · Post by **mattling9** » 17 Jun 2019, 10:16

Snaggletooth wrote:Both cases sound like the contents aren’t allowed by customs or the Dangerous Goods Act. What is in the parcels?

Unfortunately that is not the case for me. Mine contains switches used for mechanical keyboards which is not a prohibited item. It's under the HS Code 8536.

Post by **Snaggletooth** » 17 Jun 2019, 10:30

mattling9 wrote:
Snaggletooth wrote:Both cases sound like the contents aren’t allowed by customs or the Dangerous Goods Act. What is in the parcels?
Unfortunately that is not the case for me. Mine contains switches used for mechanical keyboards which is not a prohibited item. It's under the HS Code 8536.

If I understand correctly what these are, there should be no customs issues, but if oily could cause a problem under the Dangerous Goods Act.

mattling9 · Post by **mattling9** » 17 Jun 2019, 11:50

Snaggletooth wrote:
mattling9 wrote:
Snaggletooth wrote:Both cases sound like the contents aren’t allowed by customs or the Dangerous Goods Act. What is in the parcels?
Unfortunately that is not the case for me. Mine contains switches used for mechanical keyboards which is not a prohibited item. It's under the HS Code 8536.
If I understand correctly what these are, there should be no customs issues, but if oily could cause a problem under the Dangerous Goods Act.

I can confirm they are not oily. Simply 3 pieces of plastic and q spring. No oil or lubricant is present inside or on the switch

Post by **Snaggletooth** » 17 Jun 2019, 12:27

If you ordered these from an EU-based seller you would definitely be able to claim a refund on the first order by now, and possibly the second too, depending on the terms of your contract with them. If you can't claim direct from the seller, you could try getting a charge back from your credit card company. If both the above fail, you should submit a P58international for the first item (too early for the second), but note that it is really the sender who is supposed to submit the claim, so it won't be easy.

K.Preshaw · Post by **K.Preshaw** » 17 Jun 2019, 13:04

I am kind of worried about this too as i have a blanket that was a gift from my ex-roommate and its in LHWDC at the moment