Confused about tracking

Littlewing · Post by **Littlewing** » 14 Apr 2019, 09:54

Hello!

Can anyone shed any more light on the terminology here? I am slightly confused why it has left the UK twice, a week apart and just want to make sure it's on the way. Thanks!

https://www.royalmail.com/track-your-it ... 76978866GB" onclick="window.open(this.href);return false;

Post by **SpacePhoenix** » 14 Apr 2019, 10:02

What country is it going to and what's the contents (things like lithium batteries can cause problems)?

Littlewing · Post by **Littlewing** » 14 Apr 2019, 11:05

It's going to the Netherlands - it has a book in it, a birthday card, and some skincare products from Lush (pot of face mask, a bar of moisturiser)

Post by **TrueBlueTerrier** » 14 Apr 2019, 14:08

The book is the cause of the problem its prohibited in post to the Netherlands https://www.royalmail.com/netherlands" onclick="window.open(this.href);return false;

Printed books, newspapers, pictures and other products of the printing industry; manuscripts, typescripts and plans

Littlewing · Post by **Littlewing** » 14 Apr 2019, 18:10

Oh no :( Thanks for your reply, I wish I was told this at the Post Office!

Will it just make its way back to me eventually then?

Post by **TrueBlueTerrier** » 15 Apr 2019, 11:54

There is a slim chance it will make it through, though if you have your return address on the item it could also be returned to you.

If the PO gave incorrect information I would complain to their call centre, they will then brief them and you may be able to reclaim postage.