PDA problem today

Post by **Pathfinder** » 07 Mar 2019, 10:48

Oh it was horrible and on one of the busiest days this year for us,

Mine isn’t exactly 100% today but it’s managing!!

Post by **TrueBlueTerrier** » 07 Mar 2019, 11:28

SpacePhoenix wrote:
FirstPost wrote:
south London postie wrote:If the PDA won't scan a tracked, don't you photo the barcode and scan it back at the offfice off your phone ..
I know it might sound stupid but what if you dont have a phone? is it mandatory to have a phone whilst on duty? even a smart phone with a camera? It shouldn't be the job of the postie to take pictures on their own mobile if the system collapses!
Could there even be a conduct code issue with someone using their own phone to photograph a barcode (data protection)?

No, it comes under legitimate interest in the Data Protection Act, as long as the photograph is deleted when no longer required.

Jpro747 · Post by **Jpro747** » 07 Mar 2019, 17:13

I didn’t have any problems with mine

postslippete · Post by **postslippete** » 07 Mar 2019, 18:43

I thought when you scan these items it sends the customer a text message to say it's been delivered or not. What if you write down half a dozen track numbers on a piece of paper and then scan them all in at once using someone else's pda. Does that mean the customer thinks that they should have additional items when they have only ordered one?? Do they ring in enquiring this?

arnold cheshire · Post by **arnold cheshire** » 07 Mar 2019, 19:31

postslippete wrote:I thought when you scan these items it sends the customer a text message to say it's been delivered or not. What if you write down half a dozen track numbers on a piece of paper and then scan them all in at once using someone else's pda. Does that mean the customer thinks that they should have additional items when they have only ordered one?? Do they ring in enquiring this?

different tracked numbers think about it

1617mel · Post by **1617mel** » 08 Mar 2019, 18:47

yes was a problem for myself I simply handed over tracked and 2ds to my customers. was not using my personal property ie phone to photograph barcodes this is royal mails
problem not mine if their systems or pdas don't function then its on their hands to sort this. we get enough blame when you are pulled for even 1 barcode failure , even if the barcode was faulty, eye for an eye.

postslippete · Post by **postslippete** » 08 Mar 2019, 19:19

arnold cheshire wrote:
postslippete wrote:I thought when you scan these items it sends the customer a text message to say it's been delivered or not. What if you write down half a dozen track numbers on a piece of paper and then scan them all in at once using someone else's pda. Does that mean the customer thinks that they should have additional items when they have only ordered one?? Do they ring in enquiring this?
different tracked numbers think about it

Writing on cards and scanning later - would that confuse our customers? For example, you write down a dozen tracked items on your piece of paper and 10 of them get delivered. You scan all these 10 in at once in your PDA as 'delivered', press complete at the bottom and it then asks for a signature that you don't expect (maybe it was one of those foreign ones). What name are you putting in??

Also, imagine scanning a few of those barcodes as 'not delivered' when you have returned back to the depot by which time the customer is now in and has just received a text message that Royal Mail has just tried to deliver their item!!

Post by **SpacePhoenix** » 08 Mar 2019, 19:34

1617mel wrote:yes was a problem for myself I simply handed over tracked and 2ds to my customers. was not using my personal property ie phone to photograph barcodes this is royal mails
problem not mine if their systems or pdas don't function then its on their hands to sort this. we get enough blame when you are pulled for even 1 barcode failure , even if the barcode was faulty, eye for an eye.

Management will just blame you for multiple barcode failures as there'll be no proof of delivery on the system

postslippete · Post by **postslippete** » 08 Mar 2019, 19:39

Yes, and just be careful signing any dodgy counselling and conduct forms relating to non scanning of items because you didn't have a friggin PDA!!

joewyan · Post by **joewyan** » 08 Mar 2019, 20:21

1617mel wrote:yes was a problem for myself I simply handed over tracked and 2ds to my customers. was not using my personal property ie phone to photograph barcodes this is royal mails
problem not mine if their systems or pdas don't function then its on their hands to sort this. we get enough blame when you are pulled for even 1 barcode failure , even if the barcode was faulty, eye for an eye.

Why would you have needed to use your own equipment? You should have been using the PDA back up slips (the ones we used to use before PDAs) to write them down.

bardeh · Post by **bardeh** » 08 Mar 2019, 23:09

I realized about halfway through my walk that I was supposed to be writing all the tracked down. Must have handed over a good dozen or more before my partner told me. I've only been in the job a couple of weeks, so hopefully I won't catch too much flak for it. But it was a complete nightmare of a day. Windy, rainy, a shedload of stuff to deliver, and then trying to keep up with my loops while handwriting every bloody parcel. Ridiculous. I was half dead with exhaustion by the time we finished.

arnold cheshire · Post by **arnold cheshire** » 10 Mar 2019, 15:45

So what happened giving them away?

Celgar · Post by **Celgar** » 10 Mar 2019, 15:56

bardeh wrote:I realized about halfway through my walk that I was supposed to be writing all the tracked down. Must have handed over a good dozen or more before my partner told me. I've only been in the job a couple of weeks, so hopefully I won't catch too much flak for it. But it was a complete nightmare of a day. Windy, rainy, a shedload of stuff to deliver, and then trying to keep up with my loops while handwriting every bloody parcel. Ridiculous. I was half dead with exhaustion by the time we finished.

You should have been shown how to deliver tracked & SD items on your first day if not before at your initial training if RM still do that now.