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International item not picked up: Royal Mail tracking system not updated with its return

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mickael28
Posts: 5
Joined: 11 Aug 2016, 23:52
Gender: Male

International item not picked up: Royal Mail tracking system not updated with its return

Post by mickael28 »

Hi,

I got a royal mail card on January 28th regarding a parcel coming from Singapore saying that:
Please note: we will keep underpaid items for 18 calendar days and Customs items for 21 calendar days, before returning to sender.
According to this, the parcel should have been returned around 18th February, but when I check online, on their online tracking system is still appearing as:
Updated on: Monday 28 January
06:30am
Arrived at
Finchley Church End DO
Do you guys know if that tracking system should have been updated to reflect if/when the item was returned to sender?
Or what could have happened here so that the tracking page has not been updated just yet?

Thank you.
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