Hello,
I am trying to get to the bottom of where my parcels are. I am waiting to hear back from Royal mails "customer service" however am not due a call back for another 48 hours.
I have 3 parcels currently missing. They have all been posted back to myself, using our Special delivery licence. I have spoken with my local sorting office - who have informed me the status is "Containerized" - a phrase they had never seen themselves. This status is not present on the tracking system available to the public and even customers services apparently couldn't see this.
Does anyone have any experience with a similar issue?
One of the missing parcels is: CX519731014GB.
Kind regards,
Luke
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Missing Parcels
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For help with tracking please see...HERE
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For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
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TrueBlueTerrier
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Missing Parcels
Frankly this should have been delivered Friday, so I haven't a clue whats happening.
However as a MOD for this site I have linked this thread into our Mail Centres colleagues area in the hope one of them can help.
However as a MOD for this site I have linked this thread into our Mail Centres colleagues area in the hope one of them can help.
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Snaggletooth
- EX POST OFFICE
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Missing Parcels
Interesting phrase there, “using our special delivery licence”, which implies that this is a business transaction. You should therefore have an account manager at RM who can help you out with this?
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lukestafford114
- Posts: 2
- Joined: 12 Feb 2019, 09:39
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Missing Parcels
Yes, I do have an account manager that is currently looking in to. However he requires 72 hours to get back to me. I was hoping to gain some possible insight prior to then... as I am rather anxiois about the situation and it’s implications.