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M4RTIN
Posts: 4
Joined: 01 Feb 2019, 07:39
Gender: Male

No Tracking info update for a week

Post by M4RTIN »

Can anyone please tell me how long i should wait before asking where my item is, and who will i need to contact at Royal Mail.
My item from China was sent via SpeedPAK tracking. The last info update on eBay was on the 26th January.
Since then there has been no new info on my parcel. the last update was " Jan 26, 2019 08:55am Atherstone Intl RDC, We've got it".
I bought the item on the 17th January and someone else bought the same item on the 21st and has already got there's.
My tracking number of ES1000158942843OW01010001C0A does not work on the Royal Mail track and trace website.
The seller is away until the 12th Feb so i can't contact them at the moment.
any help would be great,

Martin
SpacePhoenix
MAIL CENTRES/PROCESSING
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Post by SpacePhoenix »

That's not a valid tracking number for either Royal Mail or Parcel Force. Sometimes Chinese companies send stuff to a warehouse in the UK how then forward it on via Royal Mail Tracked
M4RTIN
Posts: 4
Joined: 01 Feb 2019, 07:39
Gender: Male

No Tracking info update for a week

Post by M4RTIN »

This is the last tracking info i got from ebay.

Tracking details
SpeedPAK tracking #ES1000158942843OW01010001C0A

Jan 26, 2019 08:55am Atherstone Intl RDC, We've got it

Jan 26, 2019 08:55am We have your item at Outward RDC and its on its way. More information will be available as it travel

Jan 25, 2019 15:50pm Royal Mail Received, Received, Received

Jan 25, 2019 15:23pm ETSF Facility Heathrow, United Kingdom, Dispatched

Jan 24, 2019 17:14pm Flight landed in destination country
SpacePhoenix
MAIL CENTRES/PROCESSING
Posts: 12118
Joined: 12 Nov 2008, 17:03
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No Tracking info update for a week

Post by SpacePhoenix »

Jan 25, 2019 15:50pm Royal Mail Received, Received, Received
That one seems like a strange entry, looking at the rest of the entries it's not in Royal Mail's system
M4RTIN
Posts: 4
Joined: 01 Feb 2019, 07:39
Gender: Male

No Tracking info update for a week

Post by M4RTIN »

TrueBlueTerrier
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Post by TrueBlueTerrier »

M4RTIN wrote: Jan 26, 2019 08:55am Atherstone Intl RDC, We've got it
Thats a TNT site https://www.tnt.com/express/en_gb/site/ ... depot.html" onclick="window.open(this.href);return false; so might be worth contacting them.
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M4RTIN
Posts: 4
Joined: 01 Feb 2019, 07:39
Gender: Male

No Tracking info update for a week

Post by M4RTIN »

Well i have found my parcel.
I had a nice letter from royal mail asking for £12 in charges before i can have my parcel on Monday.
In the parcel are 2 items that i bought from china. Both item are under the £15 HMRC.
But it looks like the seller as just put the total down. So i've had to pay the extra money.
Thank you for the help that this forum has given :thumbup
Dele
Posts: 5
Joined: 05 Jul 2020, 05:27
Gender: Male

No Tracking info update for a week

Post by Dele »

Please someone should help me, I have two packages currently in transit to Nigeria RZ622203942GB and RZ622216889GB.
Seller keeps telling me to be patient. The first one is almost exceeding a month now without any update since June 9,pls what is going on?