Customers asking (insisting) you sign for things?

Seymour Buts · Post by **Seymour Buts** » 28 Dec 2018, 18:38

I have to say if they're really old and clearly can't sign, I'll do it for them. Ultimately if somebody is there but they can't physically do it for themselves I think that's very different thing from somebody taking it upon themselves to sign for something. The dns thing is a good idea though to add that bit of extra cover.

Post by **Trail** » 28 Dec 2018, 23:36

itinerant wrote:
Trail wrote:When I worked for Royal Mail I used to sign everything I could get through the box and then put obscure Mexican boxers' names for the name.

I'd only sign for specials if I knew the customer would allow me.

I never got into trouble once.

I always tell my postman to sign for anything. It's all about knowing your customers.
your customer is the person sending the parcel, not the person you are delivering to!

I knew what I meant!!!!

Tinoblade · Post by **Tinoblade** » 29 Dec 2018, 10:34

itinerant wrote:
Trail wrote:When I worked for Royal Mail I used to sign everything I could get through the box and then put obscure Mexican boxers' names for the name.

I'd only sign for specials if I knew the customer would allow me.

I never got into trouble once.

I always tell my postman to sign for anything. It's all about knowing your customers.
your customer is the person sending the parcel, not the person you are delivering to!

While I get this statement is it not also true that the recipient has paid for the shipping?

Post by **SpacePhoenix** » 29 Dec 2018, 10:59

Tinoblade wrote:
itinerant wrote:
Trail wrote:When I worked for Royal Mail I used to sign everything I could get through the box and then put obscure Mexican boxers' names for the name.

I'd only sign for specials if I knew the customer would allow me.

I never got into trouble once.

I always tell my postman to sign for anything. It's all about knowing your customers.
your customer is the person sending the parcel, not the person you are delivering to!
While I get this statement is it not also true that the recipient has paid for the shipping?

The recipient is the customer of the person/company sending the item

Post by **TrueBlueTerrier** » 29 Dec 2018, 11:42

Tinoblade wrote:
itinerant wrote:
Trail wrote:When I worked for Royal Mail I used to sign everything I could get through the box and then put obscure Mexican boxers' names for the name.

I'd only sign for specials if I knew the customer would allow me.

I never got into trouble once.

I always tell my postman to sign for anything. It's all about knowing your customers.
your customer is the person sending the parcel, not the person you are delivering to!
While I get this statement is it not also true that the recipient has paid for the shipping?

Yes, but they haven't paid Royal Mail, they paid the sender.

DGH · Post by **DGH** » 29 Dec 2018, 13:48

postietom wrote:I have to say if they're really old and clearly can't sign, I'll do it for them. Ultimately if somebody is there but they can't physically do it for themselves I think that's very different thing from somebody taking it upon themselves to sign for something. The dns thing is a good idea though to add that bit of extra cover.

You are allowed to sign on their behalf if someone is physically incapable. I had to do it once for someone who was blind and several times for a person whose hands couldn't grip the pen (this in pre-PDA days, but it'd have been the same now)

deltaforce · Post by **deltaforce** » 29 Dec 2018, 14:43

DGH wrote:
postietom wrote:I have to say if they're really old and clearly can't sign, I'll do it for them. Ultimately if somebody is there but they can't physically do it for themselves I think that's very different thing from somebody taking it upon themselves to sign for something. The dns thing is a good idea though to add that bit of extra cover.
You are allowed to sign on their behalf if someone is physically incapable. I had to do it once for someone who was blind and several times for a person whose hands couldn't grip the pen (this in pre-PDA days, but it'd have been the same now)

Don’t sign anything.. just print on pda unable to sign or did not sign.

yellowbelly · Post by **yellowbelly** » 29 Dec 2018, 15:50

DGH wrote:
postietom wrote:I have to say if they're really old and clearly can't sign, I'll do it for them. Ultimately if somebody is there but they can't physically do it for themselves I think that's very different thing from somebody taking it upon themselves to sign for something. The dns thing is a good idea though to add that bit of extra cover.
You are allowed to sign on their behalf if someone is physically incapable. I had to do it once for someone who was blind and several times for a person whose hands couldn't grip the pen (this in pre-PDA days, but it'd have been the same now)

In the situations you've described above, as far as I am aware the procedure (as detailed in the PDA User Guide
for the old style PDA) is to enter 'MAR' - Marked as received in the signature box (as well as their 'mark'), where the recipient is not able to sign
properly but can make a mark in the signature box or 'DWS' - Delivered without signature - where the customer is unable to make a mark or signature.

I would still MAR/DWS as this would give any subsequent investigation a pointer that the recipient was unable to sign for an item due to a disability.

arnold cheshire · Post by **arnold cheshire** » 30 Dec 2018, 16:00

Why listen to a customer this stopped over 10 years ago

nickbsmooth · Post by **nickbsmooth** » 06 Jan 2019, 09:46

I've been asked to sign for stuff with certain customers that are severely handicapped. So have very limited use of hands. I make an exception for disabled people but this it's very rare I need to do this.

RAMBLER99 · Post by **RAMBLER99** » 07 Jan 2019, 17:59

danterossetti wrote:I deal with this by explaining to the customer that I am not allowed to sign for them.

Just say NO.

RAMBLER99 · Post by **RAMBLER99** » 07 Jan 2019, 18:00

Natagora wrote:If it’s an agreement between customer and postman, and the postman is 100% sure that the item is going to the correct address, then fine, just post it through. Being on a round for some time gives you the chance to strike up a bond with customers, and the last thing they want when they get home is a slip telling them to go to the delivery office to collect something that would have easily gone through the letterbox. I’ve been on my currrent round for over two years now, and post specials and recorded stuff literally every day. The customers appreciate me doing this! If it’s someone I don’t know then obviously play it safe and leave a card but that’s very rare.

Don't do it. Putting your job at risk for nowt.

MrBrinks89 · Post by **MrBrinks89** » 07 Jan 2019, 18:39

I wouldn't. I'm the one that gets bollocked for it at the end of the day if something goes wrong I.e. if I misdelivered it or if there was a desrepancy with the item.

TheTrolleyMan · Post by **TheTrolleyMan** » 07 Jan 2019, 18:58

It's fraud , the sender wants a customers signature not the postie faking their signature . How many times have posties done customers favours and then been hung out to dry when it all goes wrong ?

TheTrolleyMan · Post by **TheTrolleyMan** » 07 Jan 2019, 19:01

nickbsmooth wrote:I've been asked to sign for stuff with certain customers that are severely handicapped. So have very limited use of hands. I make an exception for disabled people but this it's very rare I need to do this.

I'll do a favour like that if the customer is in but most customers want you to sign and post items while their out or at work