ANNOUNCEMENT : ALL OF ROYAL MAIL'S EMPLOYMENT POLICIES (AGREEMENTS) AT A GLANCE (Updated 2021)... HERE

ANNOUNCEMENT : PLEASE BE AWARE WE ARE NOT ON FACEBOOK AT ALL!

Signed For Parcel Missing In Action

For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.

This is an open forum.

Forum rules
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
BPM 77
Posts: 2
Joined: 14 Nov 2018, 14:19
Gender: Female

Signed For Parcel Missing In Action

Post by BPM 77 »

Hi there, just wondering if any one can help with this. I sent a parcel Signed For 1st class to a hotel where my friend was staying, as they had not yet arrived, the hotel did not accept delivery. I've waited two weeks and just called RM - they say it arrived at Jubilee Mail Centre on 6th Nov and may have gone to Belfast?? It had my first line address and post code on the package - so why can't it just come back to me? And even if gone to Belfast, why does it take so long - with no information? Is there anything I can do or make contact anywhere or do I just have to wait until I can claim compensation - which is just crazy when it is clearly still with RM
Snaggletooth
EX POST OFFICE
Posts: 2226
Joined: 13 Sep 2011, 20:17
Gender: Male

Signed For Parcel Missing In Action

Post by Snaggletooth »

Sounds like a problem with the contents. What is inside the package?
SpacePhoenix
MAIL CENTRES/PROCESSING
Posts: 12116
Joined: 12 Nov 2008, 17:03
Gender: Male

Signed For Parcel Missing In Action

Post by SpacePhoenix »

Snaggletooth wrote:Sounds like a problem with the contents. What is inside the package?
and was the destination address and your own both within the UK?
BPM 77
Posts: 2
Joined: 14 Nov 2018, 14:19
Gender: Female

Signed For Parcel Missing In Action

Post by BPM 77 »

Thanks both for replies: it is only a T shirt for a gift and both addresses in the UK - the recipient was supposed to be staying in a London hotel and his meeting was cancelled so he had to reschedule - even tho I rang hotel and I explained - they said they would hold it til the following week but they didn't and hence not accepting delivery as he wasn't a resident on the day of package arrival. I guess seen as potential security issue - but still no further forward, tracking info said not accepted at delivery address and it was then returned to Jubilee