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Signed For Parcel Missing In Action
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For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
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BPM 77
- Posts: 2
- Joined: 14 Nov 2018, 14:19
- Gender: Female
Signed For Parcel Missing In Action
Hi there, just wondering if any one can help with this. I sent a parcel Signed For 1st class to a hotel where my friend was staying, as they had not yet arrived, the hotel did not accept delivery. I've waited two weeks and just called RM - they say it arrived at Jubilee Mail Centre on 6th Nov and may have gone to Belfast?? It had my first line address and post code on the package - so why can't it just come back to me? And even if gone to Belfast, why does it take so long - with no information? Is there anything I can do or make contact anywhere or do I just have to wait until I can claim compensation - which is just crazy when it is clearly still with RM
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Snaggletooth
- EX POST OFFICE
- Posts: 2226
- Joined: 13 Sep 2011, 20:17
- Gender: Male
Signed For Parcel Missing In Action
Sounds like a problem with the contents. What is inside the package?
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SpacePhoenix
- MAIL CENTRES/PROCESSING
- Posts: 12116
- Joined: 12 Nov 2008, 17:03
- Gender: Male
Signed For Parcel Missing In Action
and was the destination address and your own both within the UK?Snaggletooth wrote:Sounds like a problem with the contents. What is inside the package?
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BPM 77
- Posts: 2
- Joined: 14 Nov 2018, 14:19
- Gender: Female
Signed For Parcel Missing In Action
Thanks both for replies: it is only a T shirt for a gift and both addresses in the UK - the recipient was supposed to be staying in a London hotel and his meeting was cancelled so he had to reschedule - even tho I rang hotel and I explained - they said they would hold it til the following week but they didn't and hence not accepting delivery as he wasn't a resident on the day of package arrival. I guess seen as potential security issue - but still no further forward, tracking info said not accepted at delivery address and it was then returned to Jubilee