Outward bound parcel not moved

Patientmum · Post by **Patientmum** » 06 Nov 2018, 16:35

Hi, I posted a parcel to NZ on the 14/10/18.
I paid for tracking but it looks like it still hasn’t left London AMU and has been there since 17/10/2018. We send parcels to NZ quite a bit and none of them have ever not arrived. Any ideas? Have tried customer services but can’t get through. Thank you

Post by **TrueBlueTerrier** » 06 Nov 2018, 16:49

Usually when there is a gap between the UK and a foreign country its down to 2 things.

1. Its being inspected by the customs of the destination country - New Zealand is very strict with import - it isn't a restricted or banned item is it.

2. Sometimes its stopped this side when they scan it and decide it needs checking further (for the same reasons as above) - but you would have seen entries that make this clear.

Therefore I think its stuck in NZ for checks. If you want, copy the whole tracking status here and we can check it out to see if there is anything different.

(ps quick reminder - we aren't Royal Mail, but we do work for them so any advice is unofficial)

Patientmum · Post by **Patientmum** » 06 Nov 2018, 17:29

Thank you - my tracking ref is LB121275887GB it only had clothes and a pair of trainers in it but I have an excited 14yr old waiting for his parcel!

Post by **Snaggletooth** » 06 Nov 2018, 18:02

There are multiple ways those contents could cause issues. “Textiles & textile articles” are prohibited (i.e. banned) by NZ. Second hand clothing is restricted by NZ. More expensive or unusual trainers can cause issues because they have pressurised parts or batteries to power lights, etc.

Patientmum · Post by **Patientmum** » 07 Nov 2018, 09:22

Thank you for your replies, pretty sure there is nothing in my parcel that customs would question, nothing that we haven’t sent before and had problems with. Been nearly 28 days now, still says parcel went from Langley to London AMU then no further movement or updates. I have tried ringing customer services but was on hold until I eventually had to go out.

Copas · Post by **Copas** » 23 Dec 2018, 08:07

I am facing the same problem and havent received my parcel yet. Still track the London AMU detail. What happened with your case? Did you get yor post?

RobertUK123 · Post by **RobertUK123** » 27 Dec 2018, 08:56

I am also facing the same problem. Does AMU stand for Address Management Unit? Why would our parcels be kept there, if that's where they are "stuck"?

Edit:
I have 2 parcels, both "stuck" at London AMU. They contain vintage computer equipment. The destination countries are The US, and Poland.

The date for The US parcel at London AMU is 15 Dec, and 20 Dec for the parcel to Poland.

Post by **SpacePhoenix** » 27 Dec 2018, 09:46

RobertUK123 wrote:I am also facing the same problem. Does AMU stand for Address Management Unit? Why would our parcels be kept there, if that's where they are "stuck"?

Edit:
I have 2 parcels, both "stuck" at London AMU. They contain vintage computer equipment. The destination countries are The US, and Poland.

The date for The US parcel at London AMU is 15 Dec, and 20 Dec for the parcel to Poland.

Do either of them have a lithium battery in them (possibly the CMOS battery - the battery that powers the chip that holds the BIOS settings)?

RobertUK123 · Post by **RobertUK123** » 27 Dec 2018, 10:06

Good question, but no, neither have batteries. Each parcel contains an old sound card, and these cards are wrapped in an antistatic bag with a big warning sticker on them, saying WARNING CONTAINS STATIC SENSITIVE DEVICES.

Perhaps this is causing a problem, but it's very strange, as I post many of these parcels, and this is the first time this has happened.

Ollie11 · Post by **Ollie11** » 29 Dec 2018, 18:04

I have posted a small parcel with a dress to the USA on the 12.12.2018 by Royal Mail International tracked & signed service. I post to the USA a lot and have never come across London AMU before. My parcel's tracking has not changed since 14.12.2018 when it was processed by London AMU. I fear it will be another Royal Mail lost parcel claim.

RobertUK123 · Post by **RobertUK123** » 30 Dec 2018, 13:01

Ollie11, don't dispair! because after 2 weeks stuck at London AMU, my parcel to the US has suddenly appeared on the tracking info page again for royal mail. It's now in LA. Roughly where is your destination? Is it CA? Mine was small parcel sized too.

DDAAVVIIDD · Post by **DDAAVVIIDD** » 31 Dec 2018, 12:02

This made me a bit panic,im also in the same situation as i bought a bluetooth scanner from UK which has been sent on 28/12/2018,no further details after it stuck at LONDON AMU on 29/12/2018,just wanna ask OP have you received your good eventually?thanks

Abraz · Post by **Abraz** » 18 Aug 2019, 00:18

Can someone please help locate my package. it was sent from the UK to India. since 9th August, its stuck at London AMU status. the tracking number is RU909850035GB. the items in the package are not restricted in the UK or in india. Have sent previously with no issue. Please can someone help track it ? thanks

Abraz · Post by **Abraz** » 18 Aug 2019, 07:50

Can someone please help locate my package. it was sent from the UK to India. since 9th August, its stuck at London AMU status. the tracking number is RU90985035GB. the items in the package are not restricted in the UK or in india. Have sent previously with no issue. Please can someone help track it ? thanks

Abraz · Post by **Abraz** » 18 Aug 2019, 09:10

Just an update for anyone else waiting on packages sent to India in last couple of weeks, the package has appeared again on tracking. Apparently, due to the rakshabandan and independence day, there are backlogs.... fingers crossed now it makes it through. good luck folks!