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Is my item stucked or lost?

For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
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For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
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THS50
Posts: 2
Joined: 24 Sep 2018, 22:59
Gender: Female

Is my item stucked or lost?

Post by THS50 »

Hello. I'm waiting for a parcel it has been scanned Friday Sept 21 in Langley HWDC but there has been no movement since Friday at 01:26AM Destination country Denmark. Can you pls help? BTW It should have been here Monday or Tuesday. But no further movements. I haven't try that before.
SpacePhoenix
MAIL CENTRES/PROCESSING
Posts: 12116
Joined: 12 Nov 2008, 17:03
Gender: Male

Is my item stucked or lost?

Post by SpacePhoenix »

It's probably stuck in Danish customs. Is there anything in it that Danish customs don't allow? Any lithium batteries in the parcel - they can sometimes cause problems?
THS50
Posts: 2
Joined: 24 Sep 2018, 22:59
Gender: Female

Is my item stucked or lost?

Post by THS50 »

Nothing at at this type at all. And I always receive a message when it arrives in Denmark. Asked Danish Post Nord, and they told me that it did not arrive in Denmark, and normally it always says on the track when it is leaving UK. This time there's only this last scan that it has been received in Langley HWDC.