This is the tracking RA846298707HK
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HWDC Langley
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For help with tracking please see...HERE
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From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
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The Taffy
- Posts: 6
- Joined: 16 Feb 2018, 19:00
- Gender: Male
HWDC Langley
Hi All. I had a parcel sent from China which arrived at HWDC Langley which has not had any tracking information since it arrived with them on August the 6th... It's now 10th of September and is only a small package so don't think it's subject to customs anyway, so why does this happen and stuff just disappears ? It's happened to me before but the lost item turned up after 2 weeks, but this time it's coming up for 5 now. I bought through ebay and the seller said I have to chase it up my end, but when you call royal Mail they just say they can't do anything. This is the tracking RA846298707HK
This is the tracking RA846298707HK
Last edited by The Taffy on 10 Sep 2018, 20:34, edited 1 time in total.
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SpacePhoenix
- MAIL CENTRES/PROCESSING
- Posts: 12119
- Joined: 12 Nov 2008, 17:03
- Gender: Male
HWDC Langley
Does it contain anything that UK customs might have any issues with?
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The Taffy
- Posts: 6
- Joined: 16 Feb 2018, 19:00
- Gender: Male
HWDC Langley
Hi Space Phoenix .. It's a pair of Bicycle pedals. I've ordered at least 4 sets of these before from the same seller. They are made of plastic with a metal spindle.
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Snaggletooth
- EX POST OFFICE
- Posts: 2226
- Joined: 13 Sep 2011, 20:17
- Gender: Male
HWDC Langley
Size is not important, goods are goods.The Taffy wrote:... is only a small package so don't think it's subject to customs anyway...
No, you need to claim from the seller via eBay.The Taffy wrote:It's happened to me before but the lost item turned up after 2 weeks, but this time it's coming up for 5 now. I bought through ebay and the seller said I have to chase it up my end, but when you call royal Mail they just say they can't do anything.
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The Taffy
- Posts: 6
- Joined: 16 Feb 2018, 19:00
- Gender: Male
HWDC Langley
Just an update, I never did receive this parcel...how can stuff just disappear ??
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Snaggletooth
- EX POST OFFICE
- Posts: 2226
- Joined: 13 Sep 2011, 20:17
- Gender: Male
HWDC Langley
Did you make a claim through eBay?The Taffy wrote:I bought through ebay and the seller said I have to chase it up my end...
If you had bought this from an EU based seller then you would have protection under the distance selling regulations, and would have had a legal right to your money back. As the seller was from outside the EU, you are reliant on eBay's return policy or making a chargeback on your credit card, though neither are certain to work.