Hi all,
I’ll try and keep this short and sweet by using bulletpoints for my issue:
• Signed for before 1pm item was delivered and signed for by a name I don’t know
• Made a complaint to RM that item was delivered to wrong address
• RM investigate and say they’ve spoken to employee who made the delivery and he can’t remember the delivery or the house he delivered it to
• RM customer service say the GPS tracking only shows that it was delivered in the area of my house.
Does anyone know a lot about the GPS system that is used by RM?
Will RM provide the GPS details to me so I can try and figure out which house has my item?
Any help on what else I can do to get my item back?
I’ve knocked on every door on my road and most houses that answered said they didn’t have my package or didn’t recognise the name of the person who signed it.
My complaint has been escalated to the escalations team to investigate further.
Any help is appreciated!
Thanks
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HELP! Info on GPS?
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For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE