Why I get message: 'Tracking information is not available for this service'?

Lenz1980 · Post by **Lenz1980** » 12 Jun 2018, 11:33

Hi there,

I sent 2 International tracked parcels from Ukraine to UK
RE021039599UA
RF020278527UA
but unfortunately they don't track on https://www.royalmail.com/track-your-item#/" onclick="window.open(this.href);return false;
and I get message: 'Tracking information is not available for this service'
Where can I check current status for both of them?

Many thanks

Post by **SpacePhoenix** » 12 Jun 2018, 19:30

When were they posted? They might well be stuck in customs

Lenz1980 · Post by **Lenz1980** » 12 Jun 2018, 21:25

RF020278527UA left Ukraine on 27. May
RE021039599UA left Ukraine on 02. June

Lenz1980 · Post by **Lenz1980** » 13 Jun 2018, 09:57

SpacePhoenix wrote:When were they posted? They might well be stuck in customs

Hi
RF020278527UA left Ukraine on 27. May
RE021039599UA left Ukraine on 02. June

Post by **TrueBlueTerrier** » 13 Jun 2018, 12:50

RF and RE tracking numbers are registered letter-post so are not tracked as standard they are usually only tracked on delivery or attempted delivery.

Code Interpretation
AA-AZ Letter post: recorded delivery, but neither registered nor insured
BA-BZ for domestic, bilateral, multilateral use only
CA-CZ Parcel post
DA-DZ for domestic, bilateral, multilateral use only
EA-EZ EMS
GA for domestic, bilateral, multilateral use only
GD for domestic, bilateral, multilateral use only
LA-LZ Letter post: express / Exprès delivery
NA-NZ for domestic, bilateral, multilateral use only
PA-PZ for domestic, bilateral, multilateral use only
RA-RZ Letter post: registered, but not insured delivery
UA-UZ Letter post: items other than AA-AZ, EA-EZ, LA-LZ, RA-RZ, VA-VZ, subject to customs control, i.e. bearing a CN 22 or CN 23
VA-VZ Letter post: insured delivery
ZA-ZZ for domestic, bilateral, multilateral use only

Lenz1980 · Post by **Lenz1980** » 19 Jun 2018, 12:51

TrueBlueTerrier wrote:RF and RE tracking numbers are registered letter-post so are not tracked as standard they are usually only tracked on delivery or attempted delivery.

I know exactly that parcel with tracking number RD020429757UA has been received by recipient.
But track shows: Tracking information is not available for this service

Perhaps there is an issue with tracking system?

Post by **TrueBlueTerrier** » 19 Jun 2018, 15:47

Lenz1980 wrote:
TrueBlueTerrier wrote:RF and RE tracking numbers are registered letter-post so are not tracked as standard they are usually only tracked on delivery or attempted delivery.

I know exactly that parcel with tracking number RD020429757UA has been received by recipient.
But track shows: Tracking information is not available for this service

Perhaps there is an issue with tracking system?

If not unheard of

Lenz1980 · Post by **Lenz1980** » 26 Jun 2018, 10:32

TrueBlueTerrier wrote:
Lenz1980 wrote:
TrueBlueTerrier wrote:RF and RE tracking numbers are registered letter-post so are not tracked as standard they are usually only tracked on delivery or attempted delivery.

I know exactly that parcel with tracking number RD020429757UA has been received by recipient.
But track shows: Tracking information is not available for this service

Perhaps there is an issue with tracking system?
If not unheard of

Both of those parcels(RF020278527UA, RE021039599UA) have been received by receivers. Tracking system still shows ' Tracking information is not available for this service'.
My gut tells me, it doesn't work. I paid for each parcel more then 10 pounds, but I have no ability to track them in UK. Please could somebody investigate this issue?
Many thanks.