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rollsta
Posts: 1
Joined: 21 Jun 2018, 17:43
Gender: Male

Online Click & Drop "Post by the end of"

Post by rollsta »

Hello,

I am currently accepting a return from a customer.

I purchased a Special Delivery 1pm label and sent it to the customer last night.

It shows on the label "Post by the end of 21.06.2018". Tracking has not updated and i doubt it will today. Is there a chance that the customer can still return it tomorrow or should i get a refund from Royal Mail?

Thanks