Hello Everyone - I imagine this forum gets a lot of (annoying) questions like this, and I understand that you can't give me any more information then what the tracking gives but I really don't know where else to post this enquiry.
So - two of my parcels (an antique dress and a pair of boots sent by separate sellers from the USA, via USPS- nothing illegal and no drugs/medication!) have both been stuck in Heathrow customs (I presume) for 3 weeks with no update.
All the tracking says is; 'Your item departed a transfer airport in HEATHROW'
Nothing else. I'm guessing the parcels are in customs - but surely the tracking would update to that? And why both parcels - they were both sent by reputable sellers on Etsy so I doubt the parcels are in shambles/or look suspicious :/
The Parcels are both due to be delivered by Royal Mail - but when entering the tracking number I'm told that I'll 'get more information once the parcels enter the country' - I'm at a loss! I would understand if this was a busy period for customs e.g. December for Christmas - and if the parcels contained specialist drugs/medication requiring paperwork...
Any ideas? Should I contact customs? Should I visit my local Royal Mail distribution centre (in case they are there - or require customs payment)?
Thank you for your time! :D
Sorry if I come across as whiny - or impatient! (and I hope I'm posting this in the right place)
P.S Hope ya' liked the cringy title! :P
ANNOUNCEMENT : ALL OF ROYAL MAIL'S EMPLOYMENT POLICIES (AGREEMENTS) AT A GLANCE (Updated 2021)... HERE
ANNOUNCEMENT : PLEASE BE AWARE WE ARE NOT ON FACEBOOK AT ALL!
Where art' thou parcels?
Forum rules
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
-
NewPostieUK
- Posts: 2104
- Joined: 06 Jan 2008, 21:38
- Gender: Male
- Location: SickAsAChipLand
Where art' thou parcels?
From what I've read on here, 3 weeks in customs isn't unheard of.
Tracking says what it does as as far as Royal Mail is concerned, if it's in customs, it hasn't entered the country yet.
Tracking says what it does as as far as Royal Mail is concerned, if it's in customs, it hasn't entered the country yet.