Can anyone offer me insight on this tracking ?

[shadyUK]

I`m expecting two parcels from Indonesia the tracking on the Indonesian tracking site shows 1 entered the UK on the 23/04. The royal mail tracking updated 2 days ago on both parcels to on its way to ILC mail centre Heathrow Worldwide DC and that is the last update what does this mean ? tracking numbers RR052167598ID RR052167540ID Thanks in advance

[TrueBlueTerrier]

I`m expecting two parcels from Indonesia the tracking on the Indonesian tracking site shows 1 entered the UK on the 23/04. The royal mail tracking updated 2 days ago on both parcels to on its way to ILC mail centre Heathrow Worldwide DC and that is the last update what does this mean ? tracking numbers RR052167598ID RR052167540ID Thanks in advance

That shows all the hallmarks of items being selected for extra checks by Customs. It can take a bit of time to get through but it should eventually start tracking again. There does appear to be a spike in delays in customs at the moment so it could be a few more weeks.

[shadyUK]

I`m expecting two parcels from Indonesia the tracking on the Indonesian tracking site shows 1 entered the UK on the 23/04. The royal mail tracking updated 2 days ago on both parcels to on its way to ILC mail centre Heathrow Worldwide DC and that is the last update what does this mean ? tracking numbers RR052167598ID RR052167540ID Thanks in advance

That shows all the hallmarks of items being selected for extra checks by Customs. It can take a bit of time to get through but it should eventually start tracking again. There does appear to be a spike in delays in customs at the moment so it could be a few more weeks.

Thanks for taking the time to reply. I got this reply from royal mail does this mean my items are lost or could they still be stuck in customs ?

Thank you for your recent email about an item of mail you are expecting from overseas. I am sorry to hear that your item has not yet arrived and hope you will accept my apologies for any inconvenience this may have caused you.

As you may be aware, our Track & Trace system indicates that your item arrived in the UK on 2nd May 2018 so we would have expected it to have been delivered shortly afterwards. Unfortunately, there is no further trace of your item on our Track & Trace system at this time so I regret that I cannot confirm its current whereabouts or say what might have caused it to be delayed.

In order to investigate this matter, we recommend you contact the senders and ask them to provide their own postal administration with the posting details. We have a Universal Postal Agreement with all our international partners, which means all enquiries and claims relating to international mail must be initiated by the senders in the country of origin. Please see the Universal Postal Union's website at http://www.upu.int" onclick="window.open(this.href);return false; for further details regarding this.

Where applicable, the postal administration in the item's country of origin will liaise with Royal Mail to investigate the loss. They will then respond to the senders directly, just as soon as their enquiries are complete.

I hope you have found this information useful and that this explanation resolves your enquiry. Please accept my apologies, once again, for any inconvenience caused and if there is anything else we can help you with, please let us know.

Regards


Paula Ritchie
Customer Service Advisor

[TrueBlueTerrier]

Thanks for taking the time to reply. I got this reply from royal mail does this mean my items are lost or could they still be stuck in customs ?

Its possible its stuck in customs, but I would go with their suggestion and get the sender to chase it.

[shadyUK]

Thanks for taking the time to reply. I got this reply from royal mail does this mean my items are lost or could they still be stuck in customs ?

Its possible its stuck in customs, but I would go with their suggestion and get the sender to chase it.

Thanks.