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Track and Trace-Delivery to Wrong Country

For help with tracking please see...HERE
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For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
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Onanna
Posts: 1
Joined: 16 Feb 2018, 13:15
Gender: Female

Track and Trace-Delivery to Wrong Country

Post by Onanna »

Hello,

I recently made an order online on a UK website. Parcel was shipped to me yesterday, as an International Tracked and Signed item. I clicked on the link I was provided with for the track&trace service on the Royal Mail website, and it says that "item has been passed to the overseas postal service for delivery in France"...and the parcel shows up on the tracking servicce of the French postal service. Problem is, I live in Denmark, and I have confirmed with the seller that the address they sent it to is the correct one...what can I do now? Is it possible that it is going to be re-directed to Denmark, or is my parcel going to be lost somewhere in France :sad: ? I have never had that issue with Royal Mail before, all my orders have been going straight from the UK to Copenhagen...
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TrueBlueTerrier
FORUM ADMINISTRATOR
Posts: 72628
Joined: 30 Dec 2006, 10:29
Gender: Male
Location: On my couch

Track and Trace-Delivery to Wrong Country

Post by TrueBlueTerrier »

It happens occasionally but yes it will either be returned to the UK for Royal Mail to correct their mistake, or it will be routed to Denmark by the French operator.
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