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The system is currently unable to confirm the status of your item with reference

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For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.

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For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
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Alloneword
Posts: 2
Joined: 21 Dec 2017, 18:49
Gender: Male

The system is currently unable to confirm the status of your item with reference

Post by Alloneword »

Hi everyone, just looking for some advice with an item that is supposed to be on it's way to me, when i use track & trace and put in a few other items it works fine so i know the service is fine, but when i try to use the below number i get the following error message:


The system is currently unable to confirm the status of your item with reference KX806891832GB. Please try again later.
Also see attchment

Does anyone know what this means? It was sent on the 18th Dec and no attempt has been made to del it yet.

All1 :neutral:
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TrueBlueTerrier
FORUM ADMINISTRATOR
Posts: 72606
Joined: 30 Dec 2006, 10:29
Gender: Male
Location: On my couch

The system is currently unable to confirm the status of your item with reference

Post by TrueBlueTerrier »

That usually means the item has not yet been scanned, or in other words Royal Mail don't have it.

The first step, I would confirm that the sender has actually dispatched it.

https://business.help.royalmail.com/app ... l/a_id/756" onclick="window.open(this.href);return false;
System Problem - We haven’t received the item yet. We’ll update the status when the item is in our network. Please check again later.
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Alloneword
Posts: 2
Joined: 21 Dec 2017, 18:49
Gender: Male

The system is currently unable to confirm the status of your item with reference

Post by Alloneword »

I have spoken to the shop and they assure me it's been sent, yet RM still showing the same message and item was sent on Monday so no idea what is going on, been told it's 14 days before they can do anything about it so will give them some time to sort it before i start chargeback process, thanks for the link TrueBlueTerrier

All1
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Kwerty
Posts: 2
Joined: 26 Jan 2018, 03:17
Gender: Male

The system is currently unable to confirm the status of your item with reference

Post by Kwerty »

Can I know if your item was delivered in the end? Because my delivery is having the same issue as you
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