Re delivery of specials

woofwoof · Post by **woofwoof** » 19 Dec 2017, 19:52

Shaders wrote:It wasn’t a special but I delivered a parcel last week at the fifth attempt.
I didn’t flag it up to anyone because I just wanted to see how many times it would take to get rid of it.

18 days for them to return to sender if not collected from the enquiry office I believe

Post by **equaliser** » 23 Dec 2017, 19:18

number one wrote:No it does not as the next day guarantee is no longer active. This is also the case for non Saturday guarantee (SG) specials.

Today I had one Saturday Guarantee and two ordinary specials. I tried to argue that the special without the Saturday Guarantee didn't have to be delivered by 1pm but the guy in the locker, who is also the delivery office CWU rep was having none of it and just kept pointing to the 1pm on the silver sticker. Even the Royal Mail website says that delivery is the next *working day* so how do I get our union guy to know what he's talking about?

fishtank · Post by **fishtank** » 23 Dec 2017, 19:29

Why would you treat it any differently to any other special delivery?
Royal Mail's terms and conditions for compensation have nothing much to do with us.

t3mcIUQWE2 · Post by **t3mcIUQWE2** » 23 Dec 2017, 19:49

equaliser wrote:Today I had one Saturday Guarantee and two ordinary specials. I tried to argue that the special without the Saturday Guarantee didn't have to be delivered by 1pm but the guy in the locker, who is also the delivery office CWU rep was having none of it and just kept pointing to the 1pm on the silver sticker. Even the Royal Mail website says that delivery is the next *working day* so how do I get our union guy to know what he's talking about?

Patiently explain that he's right, it's 1pm Monday. If he still doesn't get it ignore the idiot.

wannabeek · Post by **wannabeek** » 23 Dec 2017, 19:56

They may have changed the rules on this but several years ago I used to send out many signed-for parcels and any that were not collected after a week, I was able to request a redelivery attempt just by using the tracking number I had.

I'd always request them for the Saturday only because I reckoned there was more chance of the people being at home.

Just saying, unless they've changed the rules since then, it could easily be the sender requesting multiple redeliveries, not the recipient.

Post by **CPTNemoUK** » 23 Dec 2017, 20:39

equaliser wrote:
number one wrote:No it does not as the next day guarantee is no longer active. This is also the case for non Saturday guarantee (SG) specials.
Today I had one Saturday Guarantee and two ordinary specials. I tried to argue that the special without the Saturday Guarantee didn't have to be delivered by 1pm but the guy in the locker, who is also the delivery office CWU rep was having none of it and just kept pointing to the 1pm on the silver sticker. Even the Royal Mail website says that delivery is the next *working day* so how do I get our union guy to know what he's talking about?

He's talking through his a***. I have delivered many of specials on Sat past 1pm and nothing is ever said. What's the point of offering SG if we had to deliver normal specials before 1pm on Sat.

fishtank · Post by **fishtank** » 23 Dec 2017, 22:28

What's the point of offering SG if we had to deliver normal specials before 1pm on Sat.

Because from a compensation point of view it's guaranteed.

The real question is why do Royal Mail charge extra for a Saturday Guaranteed?
It's an archaic throwback to a time when Saturday wasn't a "business day".
It's a bit of a con really.

The real truth is that nobody is that interested in the "before 1pm" part of a Special Delivery contract. They want next day guaranteed and a decent level of insurance in case it goes missing.

t3mcIUQWE2 · Post by **t3mcIUQWE2** » 23 Dec 2017, 22:40

fishtank wrote:
What's the point of offering SG if we had to deliver normal specials before 1pm on Sat.
Because from a compensation point of view it's guaranteed.

Nope.

fishtank · Post by **fishtank** » 23 Dec 2017, 22:45

t3mcIUQWE2 wrote:
fishtank wrote:
What's the point of offering SG if we had to deliver normal specials before 1pm on Sat.
Because from a compensation point of view it's guaranteed.

Nope.

If you take the time to think about what I wrote you'll realise that I'm talking about the SG being guaranteed. That's the point of offering a Saturday Guaranteed service. Customer compensation if it fails.

Post by **CPTNemoUK** » 24 Dec 2017, 10:03

fishtank wrote:
What's the point of offering SG if we had to deliver normal specials before 1pm on Sat.

The real question is why do Royal Mail charge extra for a Saturday Guaranteed?
It's an archaic throwback to a time when Saturday wasn't a "business day".
It's a bit of a con really.

That's what I was trying to suggest.

woofwoof · Post by **woofwoof** » 24 Dec 2017, 17:11

fishtank wrote:
t3mcIUQWE2 wrote:
fishtank wrote:
What's the point of offering SG if we had to deliver normal specials before 1pm on Sat.
Because from a compensation point of view it's guaranteed.

Nope.
If you take the time to think about what I wrote you'll realise that I'm talking about the SG being guaranteed. That's the point of offering a Saturday Guaranteed service. Customer compensation if it fails.

Yet under the uso parcels are exempt from this and specials