Post office/ special delivery

Upset · Post by **Upset** » 15 Nov 2017, 20:49

I paid for special delivery for a high value item to be certain it arrived. I went to check the trace and track and realised I didn’t have the barcode. I checked everywhere and am convinced I didnt get it rather than I lost of it. I rang the post office and she said there was nothing she could do she gave me the ticket and there is no way of tracing. I am sure she can trace it as should should have a record that it was collected, the time , post code etc. I am I right or wrong. There is cctv in the shop and the delivery has not been received which raises me suscpions. I can’t do anything without proof, but am increasing concerned as I would have lost a lot of money. I had a lost parcel from the same post office before but no proof. Would be really grateful for some advice please.

yellowbelly · Post by **yellowbelly** » 15 Nov 2017, 21:09

Whenever I've sent anything 'Signed For' or 'Special Delivery' the receipt has always stated the track and trace barcode number
to track the parcel with. Is this what you mean by the post office giving you the 'ticket'?

Upset · Post by **Upset** » 16 Nov 2017, 02:27

Yes, I mean receipt not ticket.

Post by **Snaggletooth** » 16 Nov 2017, 07:20

Upset wrote:I am sure she can trace it as should should have a record that it was collected, the time , post code etc. I am I right or wrong.

You are wrong. The Post Office's computer system does not store any of the above in a searchable way. It is all on the receipt, which prints automatically at the end of the transaction.

Some details are recorded on a paper manifest which the office *should* retain. This only contains the following information: Date, time, service type, barcode number (and possibly price). It is organised by date & time. If you know the exact date & time that you sent it you can ask the PO to do a manual search. But please ask nicely, they are under no obligation to do this, and be aware that with the best will in the world you can't always positively identify the information. The busier the branch, the harder it is to find the info.

Post by **TrueBlueTerrier** » 16 Nov 2017, 13:06

Upset wrote:I am sure she can trace it as should should have a record that it was collected, the time , post code etc. I am I right or wrong.

You are wrong that the post office will have a record of it being collected, unfortunately.

The service although purchased at a Post Office is a Royal Mail one (we are now two separate businesses) so Royal Mail is the one that has and keeps records of trackable services. Unfortunately, you are caught in a catch 69 situation as you need the tracking number to access the records.