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Should I be worried?

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apexmyth
Posts: 4
Joined: 24 Oct 2017, 16:50
Gender: Female

Should I be worried?

Post by apexmyth »

Hi All,

I sent a parcel to the USA on 17th October 2017 via tracked and signed for. Took it to the post office to make sure everything was correct. I've been checking the tracking and there has been no update since I took it to the post office. Its a week later and I have no idea where it is, I have called and they have said its not even at the next tracking point which should be heathrow.

Should I be worried that its been lost or stolen? (the contents of the parcel was a hand made soft toy)
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Snaggletooth
EX POST OFFICE
Posts: 2226
Joined: 13 Sep 2011, 20:17
Gender: Male

Should I be worried?

Post by Snaggletooth »

Any batteries in the soft toy? What did you put on the customs declaration?
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apexmyth
Posts: 4
Joined: 24 Oct 2017, 16:50
Gender: Female

Should I be worried?

Post by apexmyth »

Snaggletooth wrote:Any batteries in the soft toy? What did you put on the customs declaration?
Nope, no batteries, customs declaration - Soft Toy
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Snaggletooth
EX POST OFFICE
Posts: 2226
Joined: 13 Sep 2011, 20:17
Gender: Male

Should I be worried?

Post by Snaggletooth »

Nothing wrong contents-wise then.

Is there literally just one tracking point, along the lines of "accepted at XXXX PO"? Or does it show passage through a mail centre or two?
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apexmyth
Posts: 4
Joined: 24 Oct 2017, 16:50
Gender: Female

Should I be worried?

Post by apexmyth »

Snaggletooth wrote:Nothing wrong contents-wise then.

Is there literally just one tracking point, along the lines of "accepted at XXXX PO"? Or does it show passage through a mail centre or two?
Yip, 1 tracking point sent at post office, nothing else

Edit - Tracking number RN33 2323 748G B
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Snaggletooth
EX POST OFFICE
Posts: 2226
Joined: 13 Sep 2011, 20:17
Gender: Male

Should I be worried?

Post by Snaggletooth »

I've had a look at the tracking, or lack of. About 5 years ago there was an occasional fault which made items display tracking like that despite the item progressing normally. Another possibility is that the barcode label has fallen off: this is particularly common for irregular shaped soft items wrapped in brown paper or some types of plastic wrapping.

But you really need to take this to Royal Mail's customer services. The best results usually seem to be received if you contact them via Twitter.
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apexmyth
Posts: 4
Joined: 24 Oct 2017, 16:50
Gender: Female

Should I be worried?

Post by apexmyth »

Snaggletooth wrote:I've had a look at the tracking, or lack of. About 5 years ago there was an occasional fault which made items display tracking like that despite the item progressing normally. Another possibility is that the barcode label has fallen off: this is particularly common for irregular shaped soft items wrapped in brown paper or some types of plastic wrapping.

But you really need to take this to Royal Mail's customer services. The best results usually seem to be received if you contact them via Twitter.
I've contacted them via twitter, awaiting a reply. I doubt the label fell off since I sent the soft toy in a box.

I'll chat with the recipient later today on discord and ask her to keep an eye out if it does reach her.
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