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Looking for my letter

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For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
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theof
Posts: 3
Joined: 06 Apr 2017, 15:15
Gender: Male

Looking for my letter

Post by theof »

Letter sent from Greece can be tracked up to Heathrow. Since then nothing. Have asked everywhere (locally and online) and it has been sent the 24th March!
Very important docs.

Track no: RE638766305GR

Please help!
Snaggletooth
EX POST OFFICE
Posts: 2226
Joined: 13 Sep 2011, 20:17
Gender: Male

Looking for my letter

Post by Snaggletooth »

Having trouble getting your tracking info in Roman alphabet but it sounds like the usual case of customs stopping the batch for extra checks. It happens all the time.
theof
Posts: 3
Joined: 06 Apr 2017, 15:15
Gender: Male

Looking for my letter

Post by theof »

Thank you for your answer Snaggletooth. Any ideas of how much will it take (or usually takes)? I wonder when should i report it as lost (i guess it is 20 days fro the day it was sent) or should i wait bit more?
theof
Posts: 3
Joined: 06 Apr 2017, 15:15
Gender: Male

Looking for my letter

Post by theof »

Forgot to mention that since then i have received two parcels (Greece, France) on time! Is it because the parcels are going through different process?

Thanks
TrueBlueTerrier
FORUM ADMINISTRATOR
Posts: 72628
Joined: 30 Dec 2006, 10:29
Gender: Male
Location: On my couch

Looking for my letter

Post by TrueBlueTerrier »

theof wrote:Forgot to mention that since then i have received two parcels (Greece, France) on time! Is it because the parcels are going through different process?

Thanks
No, entirely down to Customs and their random selection of batches of mail.
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Snaggletooth
EX POST OFFICE
Posts: 2226
Joined: 13 Sep 2011, 20:17
Gender: Male

Looking for my letter

Post by Snaggletooth »

theof wrote:Thank you for your answer Snaggletooth. Any ideas of how much will it take (or usually takes)? I wonder when should i report it as lost (i guess it is 20 days fro the day it was sent) or should i wait bit more?
You should check with your local mail service, but it's normally 5 weeks after sending before you can make a claim.