Thanks for wasting my day again

mafiacub · Post by **mafiacub** » 25 Feb 2017, 19:11

I got an email this morning.

"We have a parcel ready to deliver for you today"

So I waited, and waited, and waited. The parcel in question is too big for the letterbox, so I needed to be in, and I wanted it today as it's a present for someone who I will be seeing tomorrow, so I was happy to see it arriving as I was expecting it to be stuck in transit for a week.

I was my whole day waiting in for this parcel that was ready to deliver since 5am

But low and behold, at 6pm having so not received it, I checked my tracking and you've sent it to a bloody North West sorting office! Why???? It was already at one of my local depots.

So now I will need to take the morning off work next week to wait again, something I had planned for, but annoying when I missed all of a Saturday only to be left down by a service that seems to get continuously worse

Please explain why you've sent my parcel backwards

Thanks

Post by **TrueBlueTerrier** » 25 Feb 2017, 19:16

Thank you for wasting my post count.

We are not Royal Mail, we can't explain or sort anything. As we suggest in the Customers Introduction Area we can only offer insights and advice.

We are NOT an official Royal Mail site, we try to make everyone aware of this by having this on every page of the site.

We have no affiliation with either Royal Mail or the Communications Workers Union (CWU), except that most of our members work for Royal Mail and/or are members of the CWU.

We may have been willing and able to give you an insight or advice but without a tracking number, even ignoring the tone of your post, we can't even do that.

mafiacub · Post by **mafiacub** » 25 Feb 2017, 20:34

Ah, my apologies, I was linked directly to the forum and was told that people got more help from royal mail here than on their website or phone lines.

It was worded very much like this was a semi-official forum.

As it stands then, I would assume there is little you can do even with the tracking, so I'll just try and call them again tomorrow. I just wanted to try something different, as previous phonecalls have been like talking to robots with the person at the other end seemingly just reading a script.

fishtank · Post by **fishtank** » 25 Feb 2017, 22:02

checked my tracking and you've sent it to a bloody North West sorting office! Why???? It was already at one of my local depots.

Two questions.

1. By "one of my local depots" what exactly do you mean?
You only have one local delivery office that delivers to your address.

2. By a "North West sorting office" do you mean the North West Distribution Centre?
If this is the case that's a distribution hub which may simply be part of the journey the parcel takes to get to you.

It may not make sense to you but something sent even from somewhere relatively close to you will still have to pass through a mailcentre or distribution centre before it arrives in your local delivery office.

mafiacub · Post by **mafiacub** » 27 Feb 2017, 00:55

Hi,

It went to the north west DC.

Then to stoke sorting office, then ready for delivery, then back to north west DC.

Spoke to them today, and they're as confused as I was as to why the parcel would go to one of my local offices (I get deliveries from stoke, and newcastle under lyme sorting offices) and then go back to the DC. They're only help they could offer was "check tracking tomorrow and see if it goes out for delivery again" apparently I need it to be sent out, and back, 3 times before they'll manually trace it

Post by **Snaggletooth** » 27 Feb 2017, 08:25

There isn't really such a thing as "manual trace" as there are millions of items in the system at me time. What this probably means is that if the item stops moving and hangs around in a Delivery Office then customer services can attempt to ring the DO and confirm it's status.

The sender may have garbled the address, this would be consistent with heading to the correct DO and then straight back to the MC. But we could get a better idea of that sort of thing if you copied and pasted all the tracking into this thread.

fishtank · Post by **fishtank** » 27 Feb 2017, 18:02

(I get deliveries from stoke, and newcastle under lyme sorting offices)

Can someone shed any light on this because assuming it's one delivery point that's got me stumped?????

WOBBLY · Post by **WOBBLY** » 28 Feb 2017, 15:15

fishtank wrote:
(I get deliveries from stoke, and newcastle under lyme sorting offices)
Can someone shed any light on this because assuming it's one delivery point that's got me stumped?????

I can only assume they mean they have two addresses (work and home maybe??)