Hi RoyalMailChat,
I posted around 100 parcels a couple of weeks ago using addresses I had copied from a spreadsheet. I dropped them off at a Post Office using Drop & Go.
I've just received three of them back marked 'no such address'. On further inspection it appears that when I imported the CSV file with the addresses on into excel, it split one of the address lines into three cells and shifted all the other first lines along.
As a result 12 of the parcels were printed with addresses that have the wrong first line. Quite a few of these have gone abroad. They all have return addresses on them. What are my options in terms of getting them to the correct addresses? Is there someone I can contact with the correct addresses at a sorting office either in the UK or abroad? Do I need to buy postage for the parcels all over again when they make it back?
Thanks for your help!
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Mangled addresses
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For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
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Snaggletooth
- EX POST OFFICE
- Posts: 2226
- Joined: 13 Sep 2011, 20:17
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Mangled addresses
Sorry but there is no way of changing the destination address of a parcel once it's in transit for very good legal reasons. They will come back to you in a few weeks and yes, you will have to pay again as RM has transported them in good faith.