I have 2 parcels and a letter, sent a different time by tracked and signed for service to Belarus. I also sent other items at the same time as these.
The items that the tracking states "On the way tominsk" from the heathrow dc twice hace not reached the destination, those that have this status once have arrived.
Last time it happened this time last year the claims team said they were found in the corner at heathrow.
I have spoken with the Belarus postal service and customs and they have confirmed the parcels never arrived.
The only way I see is to fill in a claim form and allow the slow process to go ahead when all I want is the packages to be delivered.
So is there a way to contact the dc at heathrow for them to search the depot?
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Yet another stuck delivery
Forum rules
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
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TrueBlueTerrier
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Yet another stuck delivery
Sadly no, its a question we get asked a fair bit, but we don't have any contact numbers for that office, and they don't have official phone numbers that Customers can call.Lavskaya62 wrote:So is there a way to contact the dc at heathrow for them to search the depot?
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Lavskaya62
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Yet another stuck delivery
Thanks for the quick reply TrueBlueTerrier
Its a shame, just wanted to save time and money .. I'll fill in the claim form.
Its a shame, just wanted to save time and money .. I'll fill in the claim form.