ANNOUNCEMENT : ALL OF ROYAL MAIL'S EMPLOYMENT POLICIES (AGREEMENTS) AT A GLANCE (Updated 2021)... HERE

ANNOUNCEMENT : PLEASE BE AWARE WE ARE NOT ON FACEBOOK AT ALL!

Langley HWDC

For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.

This is an open forum.
Forum rules
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
leodavut
Posts: 2
Joined: 21 Dec 2016, 10:09
Gender: Male

Langley HWDC

Post by leodavut »

Hi,

I've ordered some magazines from Poland and they have been sitting at Langley HWDC since November 25th

Is there anyway I can get in touch with Langley to find out what's going on, or anyway way I can track the process further?
After extensive online searches I've found nothing to help me.

I understand goods may be held if they're deemed dangerous items but I can't imagine magazines would be classed that way..

Thanks for your help
Top
Snaggletooth
EX POST OFFICE
Posts: 2226
Joined: 13 Sep 2011, 20:17
Gender: Male

Langley HWDC

Post by Snaggletooth »

They will be held up in the customs queue, which is particularly bad at this time of year, and there is no way to speed this up as they don't have customer services.
Top
leodavut
Posts: 2
Joined: 21 Dec 2016, 10:09
Gender: Male

Langley HWDC

Post by leodavut »

Snaggletooth wrote:They will be held up in the customs queue, which is particularly bad at this time of year, and there is no way to speed this up as they don't have customer services.

Thanks, will they definitely arrive though? They're not lost, just in a queue?
Top
TrueBlueTerrier
FORUM ADMINISTRATOR
Posts: 72626
Joined: 30 Dec 2006, 10:29
Gender: Male
Location: On my couch

Langley HWDC

Post by TrueBlueTerrier »

leodavut wrote:
Snaggletooth wrote:They will be held up in the customs queue, which is particularly bad at this time of year, and there is no way to speed this up as they don't have customer services.

Thanks, will they definitely arrive though? They're not lost, just in a queue?
Its impossible to say with absolute certainty but experience tends to suggest that 99% of the time they are just delayed.
All post by me in Green are Admin Posts.
Any post in any other colour is my own responsibility.
If you like a news story I posted please click the link to show support Any news stories you can't post - PM me with a link
My sharing of news articles should not be interpreted as an endorsement or condemnation of any particular viewpoint or the issues presented. I share them solely for informational purposes.
Top

Return to “CUSTOMERS”