Arrived in the UK but nothing more

cst · Post by **cst** » 29 Nov 2016, 18:23

Dear RM,
I see the status of my registered envelope number RN894590861RO as:

22/11/16 20:45 ARRIVED IN THE UK HEATHROW WORLDWIDE DC

Can you please check if really stuck there?
What can I do, what will happen next with it?

Thanks!

Post by **TrueBlueTerrier** » 29 Nov 2016, 18:53

No we can't check we are not Royal Mail - we are an unofficial site.

However, it will be stuck in customs and won't appear on track and trace till its handed over to Royal Mail.

hunnymonster · Post by **hunnymonster** » 07 Dec 2016, 14:26

@TrueBlueTerrier

Given the volume of posts here regarding Langley HWDC - perhaps you employees may all like to suggest that there is more tracking at Langley. I know I've suggested it more than once at many levels of RM - but you know - I'm a customer, expecting to receive post on a reasonable time scale, so I'm an inconvenience to the business model.

It's not beyond the wit of man to track arrival, hand over to customs, return from customs, and leaving the facility.

I read somewhere that the facility is capable of handling ~450k items per hour with a transit time of 18 minutes. That is all somewhat crapped upon by the variability of customs (did I remember 8 weeks?) so the transit time through Langley is 18±80000 minutes - makes it broadly pointless to speed up Langley when the bottleneck is clearly in the customs part.

(I'm also waiting for a package - delivered into the UK on Nov 21... I know you can't tell me where it is, nor how long it will be...)

I suppose they could also note the average customs delay in the service update - but you know - customer service and all that.

Post by **Snaggletooth** » 07 Dec 2016, 17:27

HMRC is one of Royal Mail's biggest customers, they are unlikely to cause embarrassment by publishing such things.

Items are tracked almost as soon as they leave customs, i.e. when received at the mail centre an hour or two later.

I suspect there are legal reasons why customs do not want to have tracking. You may have physically disembarked a plane in a foreign country but you haven't legally entered their realm until you have cleared passport control. I suspect that something similar might apply to the mail, in which case customs may be unwilling to say that it is here.

This leaves tracking between unloading and customs, which appears to be the responsibility of the sending country. USPS do this, but they seem to be alone.

hunnymonster · Post by **hunnymonster** » 07 Dec 2016, 18:28

Odd that other carriers manage to do this (as do other UPU postal administrations).

If they have nothing to hide (like their tardiness) - they have nothing to fear from publishing the information. Of course - it's nice for HMRC to be shielded by RM - since it's RM's reputation that takes the hit.

Such transparency also aids in squashing scams too - but you know, common sense.

cst · Post by **cst** » 09 Dec 2016, 10:02

still nothing , will make a complain through the post office I was sending it. very frustrating guys.
could it be that the item was delivered and the receiver denies it?

Post by **TrueBlueTerrier** » 09 Dec 2016, 14:51

Always possible, there are always chancers and there are in every job people who decide to cut corners. Hopefully most will either learn the lesson, or be sacked if they don't.