Hi there please could anyone assist?
I ordered an automatic watch from USA which on usps site states:
October 30, 2016 , 9:18 am
Departed
LONDON, UNITED KINGDOM
Your item departed a transfer airport in HEATHROW, LONDON, UNITED KINGDOM on October 30, 2016 at 9:18 am. The item is currently in transit to the destination.
Its coming up to a month and yet to receive or hear anything. Parcelforce have no clue and the PF site shows the package as still being in USA? I do order a fair few items from abroad and this is the longest anything has been stuck. Any ideas on where it might be please?
EH000581190US
TIA
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Delayed Package!
Forum rules
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
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Snaggletooth
- EX POST OFFICE
- Posts: 2226
- Joined: 13 Sep 2011, 20:17
- Gender: Male
Delayed Package!
It will be stuck in customs. You are the second person this week with this exact query.
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goonz
- Posts: 2
- Joined: 22 Nov 2016, 19:48
- Gender: Male
Delayed Package!
Thanks for the reply, apologies if its the same topic.
Is it normal to be stuck for close to a month?
Im guessing there is no way of getting this released any earlier as Customs are uncontactable.
Is it normal to be stuck for close to a month?
Im guessing there is no way of getting this released any earlier as Customs are uncontactable.
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Snaggletooth
- EX POST OFFICE
- Posts: 2226
- Joined: 13 Sep 2011, 20:17
- Gender: Male
Delayed Package!
Yes and yes.
If it reaches 5 weeks from the date of sending and your item still hasn't arrived then you can make a claim for loss or damage.
If it reaches 5 weeks from the date of sending and your item still hasn't arrived then you can make a claim for loss or damage.