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For help with tracking please see...HERE
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For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
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PeterMcN
- Posts: 3
- Joined: 24 Oct 2016, 17:02
- Gender: Male
Tracking number not working
Maybe RM is slow but ordered an item from China and they sent me this tracking number just over a week ago RS323641646GB and it has yet to show up anywhere. Of course being China who knows if it's legit or if they've even sent my item. No help from them, it's just "wait it'll show up... thank you for shopping".
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TrueBlueTerrier
- FORUM ADMINISTRATOR
- Posts: 72626
- Joined: 30 Dec 2006, 10:29
- Gender: Male
- Location: On my couch
Tracking number not working
With a GB code it's not coming from China. Though it may be being sold by a Chinese seller, it's probably being sent from a fulfilment centre in the UK.
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Snaggletooth
- EX POST OFFICE
- Posts: 2226
- Joined: 13 Sep 2011, 20:17
- Gender: Male
Tracking number not working
There is something wrong with this order. As TBT says, the last two letters indicate that your item has been posted from the UK. But the first two letters indicate that the service used is International Signed For. Take those two together, and this is only appropriate for an item going from the UK to another country. You need to get on to them about this, in fact I would advise that you start on their refund process right away, and if they don't respond try a charge back via PayPal or your card provider.
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PeterMcN
- Posts: 3
- Joined: 24 Oct 2016, 17:02
- Gender: Male
Tracking number not working
Thanks for the help. I'll give them a week since GearBest seem to have a UK warehouse so maybe they've sent china post to there and then the tracking number kicks in. In any case PayPal is usually pretty good on refunding if one exhausts all options to resolve a problem, and I can refer them to this thread as proof I'm doing everthing to resolve the problem.
Cheers, Peter
Cheers, Peter
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PeterMcN
- Posts: 3
- Joined: 24 Oct 2016, 17:02
- Gender: Male
Tracking number not working
Gah... finally found a site where the tracking number worked. The numbnuts from GearBest shipped it One World Express yet they didn't seem to know that. Go figure...