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First day Covers Pink Floyd

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victor537
Posts: 3
Joined: 15 Jul 2016, 10:50
Gender: Male

First day Covers Pink Floyd

Post by victor537 »

invoice ID RM-2589014-4415187
I ordered this on the 1st July it comprises of two collections classic and prestige, i have waited to give RM a chance to deliver it, i then got it touch via complaints where my mail etc on the 13th July, my classic collection arrived 16th July, my complaints procedure was passed onto the Philatelic dept to investigate,
I have not received anything via email to say who is dealing or what has happened to my collection.

i have spent a lot of money to two collections from what i thought was a first class company the service i am getting in not really any service let alone first class.
could you please look into this for me perhaps you could kick a back side or two.

Regards
Andy
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TrueBlueTerrier
FORUM ADMINISTRATOR
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Joined: 30 Dec 2006, 10:29
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Location: On my couch

First day Covers Pink Floyd

Post by TrueBlueTerrier »

Sorry can't kick any backsides, though sometimes I wish we could. We are not an official Royal Mail site, we are just a forum for people that work for them, or the Post Office.

However, we do have a few Post Office staff who post on here, perhaps when they have finished work they may be able to offer advice.
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victor537
Posts: 3
Joined: 15 Jul 2016, 10:50
Gender: Male

First day Covers Pink Floyd

Post by victor537 »

thank you for getting back to so soon like you have said somebody might work in that area and be able to shed some light.
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Snaggletooth
EX POST OFFICE
Posts: 2226
Joined: 13 Sep 2011, 20:17
Gender: Male

First day Covers Pink Floyd

Post by Snaggletooth »

TrueBlueTerrier wrote:However, we do have a few Post Office staff who post on here, perhaps when they have finished work they may be able to offer advice.
I think this is a Royal Mail issue, not a Post Office issue. It sounds like Andy bought his items from this online shop:

http://www.royalmail.com/personal/stamp ... bles-gifts" onclick="window.open(this.href);return false;
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victor537
Posts: 3
Joined: 15 Jul 2016, 10:50
Gender: Male

First day Covers Pink Floyd

Post by victor537 »

snaggle tooth you are correct, i have sent further email to customers service to try get email of who is dealing with problem at philatelic dept/team.
if i do not get any joy them i will have too go to the top MG
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