ANNOUNCEMENT : ALL OF ROYAL MAIL'S EMPLOYMENT POLICIES (AGREEMENTS) AT A GLANCE (Updated 2021)... HERE

ANNOUNCEMENT : PLEASE BE AWARE WE ARE NOT ON FACEBOOK AT ALL!

Parcel stuck

For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.

This is an open forum.
Forum rules
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
Greendp
Posts: 2
Joined: 14 Apr 2016, 09:48
Gender: Male

Parcel stuck

Post by Greendp »

Hi, i am awaiting a parcel with tracking number RV001826945CN - all the tracking information shows is that is has been in Heathrow DC since the 16th March.

Can you advise what the hold up is, or if my item has been despatched but tracking info not updated?

Cheers,

David.
Top
TrueBlueTerrier
FORUM ADMINISTRATOR
Posts: 72626
Joined: 30 Dec 2006, 10:29
Gender: Male
Location: On my couch

Parcel stuck

Post by TrueBlueTerrier »

Greendp wrote:Hi, i am awaiting a parcel with tracking number RV001826945CN - all the tracking information shows is that is has been in Heathrow DC since the 16th March.

Can you advise what the hold up is, or if my item has been despatched but tracking info not updated?

Cheers,

David.

We can't give you a definitive answer because we are not an official site (there is a note to this effect on every page).

However, unofficially it's probably in customs being checked. At the moment 4 - 6 weeks delay is not unusual.
All post by me in Green are Admin Posts.
Any post in any other colour is my own responsibility.
If you like a news story I posted please click the link to show support Any news stories you can't post - PM me with a link
My sharing of news articles should not be interpreted as an endorsement or condemnation of any particular viewpoint or the issues presented. I share them solely for informational purposes.
Top
Snaggletooth
EX POST OFFICE
Posts: 2226
Joined: 13 Sep 2011, 20:17
Gender: Male

Parcel stuck

Post by Snaggletooth »

In addition to what TBT said, after 5 weeks the sender needs to put in a claim for loss - and from what you say, 5 weeks might be up now. If it's something you bought, you need to be starting the claim process with the seller.
Top
Snaggletooth
EX POST OFFICE
Posts: 2226
Joined: 13 Sep 2011, 20:17
Gender: Male

Parcel stuck

Post by Snaggletooth »

Now I have worked out how to get tracking I see it's been 5 weeks and 2 days, so definitely time to claim.
Top
Greendp
Posts: 2
Joined: 14 Apr 2016, 09:48
Gender: Male

Parcel stuck

Post by Greendp »

Cheers - i have contacted the seller, but they effectively passed me off as its in the uk

Ill get back to them and take it from there.

Thanks anyway.
Top
Snaggletooth
EX POST OFFICE
Posts: 2226
Joined: 13 Sep 2011, 20:17
Gender: Male

Parcel stuck

Post by Snaggletooth »

If they don't play ball, you could try getting a refund via PayPal or a chargeback from your debit/credit card provider.

If you had bought this from an EU based website it would be easy to get your money back, but unfortunately those protections do not extend outside the EU.
Top

Return to “CUSTOMERS”