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International Tracked & Signed parcel stuck at gls germany

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For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
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ka5637
Posts: 4
Joined: 07 Jan 2016, 07:31
Gender: Female

Re: International Tracked & Signed parcel stuck at gls germany

Post by ka5637 »

paidaras wrote:
ka5637 wrote:I just saw they have a twitter account that seems to give some information in English: @GLS_Germany
thank you very much :Very Happy
Well I hope you had more luck than I did with their twitter account. They did reply in English but gave me no information.
They just repeated what they told me on the phone, that my parcel has been returned to the sender (it hasn't, as confirmed by their and Royal Mail's tracking system), and offered no explanation as to why my parcel has been moving around Germany for almost two weeks for no reason.
Of course no apologies for not replying to inquiries via their contact form.

What an appalling service! Why on earth would Royal Mail use GLS Germany?!
All I can find on the web is complaints about them...
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TrueBlueTerrier
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Posts: 72626
Joined: 30 Dec 2006, 10:29
Gender: Male
Location: On my couch

Re: International Tracked & Signed parcel stuck at gls germany

Post by TrueBlueTerrier »

ka5637 wrote: Why on earth would Royal Mail use GLS Germany?
Royal Mail own it, its a company within the RMG.
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aganaktisi
Posts: 4
Joined: 06 Jan 2016, 19:32
Gender: Female

Re: International Tracked & Signed parcel stuck at gls germany

Post by aganaktisi »

@TrueBlueTerrier - thanks for the info.
Do you happen to know of any link which lists which Royal Mail services are GLS used for?

I know that, for example, they are not used for simple (= not to be signed for etc) parcels to Germany.
I'd really like to know what European (or UK) services GLS are used for, as I wouldn't like to use their service again.
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paidaras
Posts: 9
Joined: 20 Dec 2013, 21:31
Gender: Male

Re: International Tracked & Signed parcel stuck at gls germany

Post by paidaras »

finally my pack landed today after 24 days :dance
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TrueBlueTerrier
FORUM ADMINISTRATOR
Posts: 72626
Joined: 30 Dec 2006, 10:29
Gender: Male
Location: On my couch

Re: International Tracked & Signed parcel stuck at gls germany

Post by TrueBlueTerrier »

aganaktisi wrote:@TrueBlueTerrier - thanks for the info.
Do you happen to know of any link which lists which Royal Mail services are GLS used for
Sorry No - but I am guessing its tracked services only.
All post by me in Green are Admin Posts.
Any post in any other colour is my own responsibility.
If you like a news story I posted please click the link to show support Any news stories you can't post - PM me with a link
My sharing of news articles should not be interpreted as an endorsement or condemnation of any particular viewpoint or the issues presented. I share them solely for informational purposes.
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ka5637
Posts: 4
Joined: 07 Jan 2016, 07:31
Gender: Female

Re: International Tracked & Signed parcel stuck at gls germany

Post by ka5637 »

paidaras wrote:finally my pack landed today after 24 days :dance
Hey great news!

My parcel is still missing - supposedly on the way back to the sender but no status change for a week.
And now GLS (from Twitter) has resorted to blatant lying ("we tried to contact you..."). Unbelievable.
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aganaktisi
Posts: 4
Joined: 06 Jan 2016, 19:32
Gender: Female

International Tracked & Signed parcel stuck at gls germany

Post by aganaktisi »

An update, for attention of anyone with the same GLS Germany problem in the future.

GLS never made any attempts to deliver my parcel, nor to redirect it, for reasons they never explained.
Don't bother with their online forms - they only reply via Twitter (and don't explain anything anyway).
They ignored my pleas to deliver or redirect it and they sent the parcel back to me.
The whole thing took about 1.5 month of frustration...

As advised by posters here, I wrote a letter to Royal Mail, explaining the situation.
(please note: you will need to get an official form from a Post Office, complete it, AND add a letter).
Royal Mail acknowledged that the situation was all wrong, they apologised, and they refunded me the postage I had paid.

Many thanks to all the posters for the kindly helpful replies on this forum!
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