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Tracked 24 Item Lost/Delayed?

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For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
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Dj9928
Posts: 32
Joined: 23 Dec 2010, 18:11
Gender: Male

Tracked 24 Item Lost/Delayed?

Post by Dj9928 »

Can anyone tell me what the issue could be with this item. Its tracked 24 so should of arrived yesterday. Its going to Northern Ireland but it hasn't even left the first mail centre.

06-JAN-2016 12:23 Accepted at Outward Mail Centre Gatwick Mail Centre
06-JAN-2016 09:08 Accepted at Outward Mail Centre Gatwick Mail Centre
06-JAN-2016 05:58 Sales Order Raised
05-JAN-2016 16:55 Accepted at Post Office 44 Sydenham Road , SE26 5QX
SpacePhoenix
MAIL CENTRES/PROCESSING
Posts: 12115
Joined: 12 Nov 2008, 17:03
Gender: Male

Re: Tracked 24 Item Lost/Delayed?

Post by SpacePhoenix »

Does it contain any lithium ion batteries at all?
Dj9928
Posts: 32
Joined: 23 Dec 2010, 18:11
Gender: Male

Re: Tracked 24 Item Lost/Delayed?

Post by Dj9928 »

SpacePhoenix wrote:Does it contain any lithium ion batteries at all?
Its an iPhone
Snaggletooth
EX POST OFFICE
Posts: 2226
Joined: 13 Sep 2011, 20:17
Gender: Male

Re: Tracked 24 Item Lost/Delayed?

Post by Snaggletooth »

Question to the Royal Mail people on here: it appears to be sent using Postage Paid Impressions*, is Tracked 24 actually available to those customers? I thought that PPI senders could only use the same services available to retail customers?

*I say this because it was scanned in at a Post Office counter and then a sales order was raised the next day, I think that this is PPI.
IcanthelpthewayIam
Posts: 4067
Joined: 26 May 2009, 13:37
Gender: Male

Re: Tracked 24 Item Lost/Delayed?

Post by IcanthelpthewayIam »

Is this an item that's being returned to a company that you bought it from?
SpacePhoenix
MAIL CENTRES/PROCESSING
Posts: 12115
Joined: 12 Nov 2008, 17:03
Gender: Male

Re: Tracked 24 Item Lost/Delayed?

Post by SpacePhoenix »

Tracked and PPI are completely separate products. To use Tracked companies have to send more then a certain amount of mail, can't rmember if it's per month or per year