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Parcel stuck at Heathrow?

For help with tracking please see...HERE
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For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
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Angryboy
Posts: 24
Joined: 03 Jan 2016, 23:24
Gender: Male

Parcel stuck at Heathrow?

Post by Angryboy »

Ok I had a parcel sent from usa to uk I haven't received it
Here is the usps tracking says it arrived in London on Xmas day
Image
And here is the tracking from parcelforce says advised.been this way for 12 days
Image
Whats going on has my Xmas present been stolen.I phoned parcelforce they say it's not in the UK yet otherwise the status would not say advised.I'm very worried as this item wasn't cheap.the screen shots are not desplaying correcty on this forum.any way the parcel force tracking just say advised
Collected from customer on 23.dec 2015
And forwarded for export on the 24 Dec 2015. Status is advised.please help Im going out of my mind with worrry
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Angryboy
Posts: 24
Joined: 03 Jan 2016, 23:24
Gender: Male

Re: Parcel stuck at Heathrow?

Post by Angryboy »

Image

This is what I get when I enter the tracking with 17track
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Angryboy
Posts: 24
Joined: 03 Jan 2016, 23:24
Gender: Male

Re: Parcel stuck at Heathrow?

Post by Angryboy »

Latest event on 17 track say arrived at Heathrow on Xmas day at 8.22 .
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Angryboy
Posts: 24
Joined: 03 Jan 2016, 23:24
Gender: Male

Re: Parcel stuck at Heathrow?

Post by Angryboy »

It's seems are items are gone forever reading through this website so fu###g pissed off
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Angryboy
Posts: 24
Joined: 03 Jan 2016, 23:24
Gender: Male

Re: Parcel stuck at Heathrow?

Post by Angryboy »

Bump 4 help
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Dorkthrone
Posts: 12
Joined: 02 Jan 2016, 06:45
Gender: Female

Re: Parcel stuck at Heathrow?

Post by Dorkthrone »

If it arrived at Heathrow on Christmas Day, then customs are more than likely still processing it. With all the bank holidays, this will take a little while. I wouldn't expect you'll receive your item any earlier than next week, maybe longer if there's a customs charge to pay. I had an item posted from the US on December 12th which only arrived at my local delivery office today, because of the Christmas rush and customs processing. I'd sit tight for a while, these things tend to take a little longer than usual, especially at this time of year.
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Angryboy
Posts: 24
Joined: 03 Jan 2016, 23:24
Gender: Male

Re: Parcel stuck at Heathrow?

Post by Angryboy »

Ok thanks for replying. So we have to wait then:(will I defo get my parcel though
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Angryboy
Posts: 24
Joined: 03 Jan 2016, 23:24
Gender: Male

Re: Parcel stuck at Heathrow?

Post by Angryboy »

s**t I just got a reply from parcelforce twitter and sent them pics of my tracking showing it's in uk heathrow. But they tell.me it not in uk yet so can't help.dammit someone is lying
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Angryboy
Posts: 24
Joined: 03 Jan 2016, 23:24
Gender: Male

Re: Parcel stuck at Heathrow?

Post by Angryboy »

I phoned parcelforce they say the parcel is not at heathrow like the usps tracking says its still in new yourk they say they only track the crates not individual parcels.and mine is not on the crate or it would not say advised status on the parcelforce tracking.so baciclly my parcel is stolen they said they can not do anythin to help .I need advice
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Dorkthrone
Posts: 12
Joined: 02 Jan 2016, 06:45
Gender: Female

Re: Parcel stuck at Heathrow?

Post by Dorkthrone »

Parcel Force won't be able to give you any info on your parcel, as it's not declared as "officially" in the UK by Parcel Force or Royal Mail until it's been processed by Customs. If your item is worth more than £18 then you will have to pay a customs charge. This slows down the item's progress by anything up to a month, depending on how busy HM Revenue and Customs are - at this time of year, they're swamped with parcels. The best thing to do is just be patient and stop stressing. It's likely to take another week or two before you have it.
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Angryboy
Posts: 24
Joined: 03 Jan 2016, 23:24
Gender: Male

Re: Parcel stuck at Heathrow?

Post by Angryboy »

Ok thanks I'll try to calm down.I'll keep u updated
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TrueBlueTerrier
FORUM ADMINISTRATOR
Posts: 72626
Joined: 30 Dec 2006, 10:29
Gender: Male
Location: On my couch

Re: Parcel stuck at Heathrow?

Post by TrueBlueTerrier »

Angryboy wrote:s**t I just got a reply from parcelforce twitter and sent them pics of my tracking showing it's in uk heathrow. But they tell.me it not in uk yet so can't help.dammit someone is lying

Nope no one is lying. USPS scan at Heathrow as far as I am aware, they then pass it to Customs, then when they are satisfied they pass it to Royal Mail/Parcel Force or AN Other courier when it next gets scanned.
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